Kendra Wilson
Leawood,KS
Summary
Experienced business leader prepared for regional leadership. Demonstrated success in driving growth, optimizing operations, and enhancing client relationships. Strong focus on team collaboration and achieving results. Skilled in strategic planning, financial management, and market analysis. Adaptable and reliable in meeting changing needs.
Overview
16
16
years of professional experience
Work History
Regional Vice President, Northeast Territory
LSI
10.2023 - Current
- Building trust, fostering growth, and delivering exceptional service.
- Managed the performance of over 40 clients within the Northeast Territory.
- Drove revenue growth within the Northeast territory through strategic initiatives.
- Identify solutions for client issue
Senior Client Relations Manager
LSI
04.2019 - 10.2023
- Build, maintain and strengthen relationships with key clients to help meet the client’s needs and grow revenue
- Primary point of contact for our partners with regards to overall account management
- Oversee the planning and execution of ongoing client projects
- Facilitate discussions between client and internal team to resolve issues that arise
- Identify opportunities to expand existing relationships that help clients meet their goals
Training and Development Specialist
LSI
04.2017 - 04.2019
- Responsible for training new hires how to underwrite loan requests using 10 different loan origination systems
- Asses, track and monitor new hire trainee performance
- Conduct break out sessions and continue education to improve the underwriters performance metrics
- Aide in the creation and maintenance of training resources
Underwriting Team Leader
LSI
01.2015 - 04.2017
- Successfully coach a team of 12 underwriters to help them reach and exceed department goals
- Create effective plans designed to help improve the team’s performance level
- Conduct weekly meeting with the team to ensure client expectations are met
- Teach underwriters to properly analyze credit applications to make a sound decision
Underwriter
LSI
12.2012 - 01.2015
- Evaluated consumer loan applications for serval different credit unions nation wide to approve, deny our counter offer each request
- Specialized in turning complex consumer loan requests into high yield loans
- Responsible for analyzing credit applications, calculating debt ratios, obtaining credit reports and examining assets and liabilities to make informed and smart credit decisions
- Maintain detailed product knowledge to develop solutions and discover new cross sell opportunities
- Peer mentor colleagues to help them exceed their goals
Tour Manager
Marketing Werks
12.2011 - 05.2012
- Managed a team of three individuals on a national multi-event campaign for Verizon Wireless to build product awareness and enhance overall brand image
- Attended an average of four events a week to promote and demonstrate Verizon Wireless products and services at business retail events, seminars, trade shows and sporting events
- Actively engaged consumers to successfully reach an average of 20,000 consumer impressions per month
- Presented weekly written event recaps of total consumer impressions to measure the success of the team’s marketing strategies
Brand Ambassador/Media Spokesperson
Marketing Werks
03.2011 - 12.2011
- Collaborated with a team of six individuals in a complex regional tour for AARP and Walgreens aimed to administer more 24 million dollars worth of free health tests
- Developed interaction and communication strategies to reach the highest ranked position among 10 other regional tours
- Responsible for all onsite media, including local TV spots, ratio and print requests
- Actively engaged over 100 different communities and informed them about the benefits of becoming an AARP member
Program Assistant
Drake University Women’s Basketball
08.2009 - 03.2011
- Assisted Drake University Women’s Basketball team with planning three annual booster events, coordinating team travel and managed equipment budgets to ensure the program exceeded their operational goals
- Prepared and documented monthly expense reports for the university accounting department
- Supervised four student managers and office assistants to guarantee optimum project productivity
- Planned social media strategies and maintained Twitter and Facebook accounts
Education
Bachelors of Science - Business Administration
Drake University
Des Moines, IA05.2009
Skills
- Strategic Decision-making
- Program oversight
- Implementation management
- Problem-solving
- Client relationship building
- Strategic planning and execution
- Effective communicator and public speaker
- Self motivation
- Goal setting
- Project management
- Budgeting and forecasting
Timeline
Regional Vice President, Northeast Territory
LSI
10.2023 - Current
Senior Client Relations Manager
LSI
04.2019 - 10.2023
Training and Development Specialist
LSI
04.2017 - 04.2019
Underwriting Team Leader
LSI
01.2015 - 04.2017
Underwriter
LSI
12.2012 - 01.2015
Tour Manager
Marketing Werks
12.2011 - 05.2012
Brand Ambassador/Media Spokesperson
Marketing Werks
03.2011 - 12.2011
Program Assistant
Drake University Women’s Basketball
08.2009 - 03.2011
Bachelors of Science - Business Administration
Drake University