Kendra Withington
Claremont,NH
Summary
Accomplished HR Generalist at Simon Pearce, adept in benefits administration and enhancing employee relations, streamlined HR processes by 30%. Expert in HRIS systems and fostering a positive work environment, significantly improved retention strategies through effective policy implementation and conflict resolution.
Experienced with managing HR operations, recruitment, and employee relations. Utilizes effective communication and conflict resolution skills to foster positive work environment. Strong understanding of HR policies, legal compliance, and organizational development.
Overview
26
26
years of professional experience
Work History
Human Resources Generalist
Simon Pearce
02.2022 - Current
- Updated employee handbook by incorporating new policies and ensuring compliance with regulations.
- Conducted exit interviews to understand employee turnover and improve retention strategies.
- Developed orientation materials to provide comprehensive information to new employees.
- Streamlined recruitment process by developing job descriptions and coordinating interviews.
- Conducted regular audits of HR processes to ensure alignment with legal requirements.
- Administered benefits programs effectively, ensuring accurate enrollment and timely processing of claims for employees.
- Met with staff to resolve difficult situations related to performance and conflict management.
- Coached managers through employee engagement, documentation, discipline and performance improvement plans.
- Facilitated conflict resolution among employees, leading to improved workplace relationships and enhanced team collaboration.
- Processed unemployment claims and acted as company representative at unemployment hearings.
- Explained and administered medical insurance, disability and flexible spending accounts.
- Conducted career fairs, screened resumes and interviewed applicants to build candidate pipelines and enhance company culture.
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decision making.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Conducted confidential investigations of discrimination, harassment and workplace violence.
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
- Collaborated with payroll to complete and upload pay data and worked with managers to support proper wage and hour compliance.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Streamlined HR processes for increased operational efficiency through the development of standard operating procedures.
Human Resources Administrator
Resource Systems Group
07.2021 - 02.2022
- Oversaw hiring, staffing, and labor law compliance.
- Updated HR database with new employee information, changes in benefits, and other details.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Calculated payroll deductions by accurately using [software] and processed payroll to meet preset requirements.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Provided excellent customer service by addressing employee inquiries about their paychecks promptly and accurately.
- Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
- Submitted reports on payroll activities.
Payroll Administrator
Mascoma Valley Regional School District
09.2013 - 07.2021
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Calculated payroll deductions by accurately using [software] and processed payroll to meet preset requirements.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
- Processed payroll garnishments such as tax liens and child support.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Managed payroll data entry and processing for [Number] employees to comply with predetermined company guidelines.
- Submitted reports on payroll activities.
Human Resources Administrator
Mascoma Valley Regional School District
09.2013 - 07.2021
- Answered employee inquiries regarding health benefits and 401k options.
- Ensured legal compliance in all HR practices by staying current with relevant employment laws and regulations, as well as conducting regular policy reviews.
- Updated HR database with new employee information, changes in benefits, and other details.
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
- Advocated for staff members, helping to identify and resolve conflicts.
Banking Customer Service Representative
Mascoma Savings Bank
07.1999 - 07.2021
- Educated customers on various account options and features.
- Processed transactions, including deposits, withdrawals, and transfers.
- Guided customers in navigating online banking platforms and mobile applications.
- Assisted customers with inquiries about account services and banking products.
- Resolved customer complaints and provided solutions to enhance satisfaction.
- Scheduled appointments for customers with banking specialists as needed.
- Assisted in fraud prevention efforts by closely monitoring customer accounts and reporting suspicious activity as required.
- Participated in regular training sessions to stay up-to-date on industry trends, regulatory changes, and product offerings.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
Education
High School Diploma -
Thetford Academy
Thetford HillLasalle University
NewtonSkills
- Employee onboarding
- Benefits administration
- HR policies implementation
- HRIS systems
- Compensation and benefits
- Employee relations
- Performance management
- Policy implementation
- Workers compensation
- Recruitment
- Payroll processing
- FMLA administration
Timeline
Human Resources Generalist
Simon Pearce
02.2022 - Current
Human Resources Administrator
Resource Systems Group
07.2021 - 02.2022
Payroll Administrator
Mascoma Valley Regional School District
09.2013 - 07.2021
Human Resources Administrator
Mascoma Valley Regional School District
09.2013 - 07.2021
Banking Customer Service Representative
Mascoma Savings Bank
07.1999 - 07.2021
High School Diploma -
Thetford Academy
Lasalle University
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