Summary
Overview
Work History
Education
Skills
Leadership Experience
Timeline
Generic

Kendra Womeldorff

Summary

Seeking an opportunity with a customer facing job that allows growth within. I would like to help manage a team and ensure that our members are receiving the true heart of 'Every member, every time'. I want to continue fostering relationships between myself and the team as well as member relations. I can offer the Credit union additional perspective from younger generations as I progress through and advance my career.

Overview

4
4
years of professional experience

Work History

Member Advocate

Credit Union of Colorado
07.2023 - Current
  • Mentored team members by demonstrating best practices for member service.
  • Scheduled appointments for members as needed to discuss their needs.
  • Interfaced with other departments to ensure timely resolution of issues.
  • Processed membership applications, renewals, changes, and cancellations.
  • Ensured compliance with industry regulations related to member service.
  • Resolved member complaints efficiently and effectively.
  • Helped to ensure accountability within the team.
  • Verified accuracy of member account information and balances.
  • Educated members on various products and services offered by the Credit Union.
  • Performed daily balancing of teller drawer transactions.
  • Answered inquiries from members regarding their accounts or other credit union services.
  • Assisted with training new tellers or other staff members in proper procedures.
  • Attended lending symposium.
  • Continuously meeting and exceeding loan application goal expectations.
  • Exceptional at taking loan applications.
  • I am proficient at having consultative conversations, and finding solutions for different member requests and situations.
  • Member of the Wellness committee.
  • Dedicated to expanding my knowledge within the Credit Union.
  • Committed to expanding my reach within the Credit Union.

BAKERY CLERK

TARGET
11.2022 - 07.2023
  • Communicate effectively with customers, coworkers, and management, Ensure satisfaction, Bake and prepared many different items, Time management for myself and other coworkers, Be detail oriented with every portion of the job
  • Greeted customers, answered questions, and provided product knowledge.
  • Stocked shelves with freshly made items throughout the day ensuring a full selection at all times.
  • Provided excellent customer service to foster satisfaction and loyalty.
  • Personalized cakes by writing desired words or adding other customizations.

CASHIER

PETSMART
11.2021 - 11.2022
  • Handle money, Recommend products to customers
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Answered customer questions and provided store information.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Balanced daily transactions on a computerized point-of-sale system.

KEY HOLDER

FIVE BELOW
10.2021 - 12.2021
  • Provided customer service including cashiering, merchandising and restocking shelves.
  • Verified accuracy of register tills at beginning and end of shift.
  • Supervised bank deposits and security procedures to support store opening and closing.
  • Supervised employees by providing direction on tasks and expectations regarding customer service standards.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Managed key holder responsibilities such as opening and closing the store, setting alarms.

ASSISTANT STORE MANAGER

SPIRIT HALLOWEEN
08.2021 - 11.2021
  • Managed 10-20 employees
  • handled large amounts of cash daily
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.

BAKERY CLERK

KING SOOPERS
08.2020 - 09.2021
  • Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
  • Greeted customers, answered questions, and provided product knowledge.
  • Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
  • Provided excellent customer service to foster satisfaction and loyalty.
  • Used bread slicers and other bakery equipment to handle high-volume operations needs.

Education

HIGH SCHOOL DIPLOMA -

ELEVATION HIGH SCHOOL
05.2021

ASSOCIATE OF BUSINESS -

COMMUNITY COLLEGE OF AURORA

Skills

  • Able to manage myself easily
  • I am a team player
  • Proficient with handling money
  • Currently a notary
  • Stress Tolerance
  • Strong Work Ethic
  • Conflict Resolution Techniques
  • Regulatory Compliance
  • Member Relationship Building
  • Cash Handling
  • Drawer Balancing
  • Account Updating
  • Asset Protection
  • Exceptional Customer Service
  • Excellent Communication Skills
  • Relationship Building and Management
  • Friendly
  • Strong Sense of Banking Ethics
  • Reliable

Leadership Experience

I have been in a managerial role multiple times and easily take leadership when needed. I work well with others and as well as with members to try and find solutions beneficial to both parties.

Timeline

Member Advocate

Credit Union of Colorado
07.2023 - Current

BAKERY CLERK

TARGET
11.2022 - 07.2023

CASHIER

PETSMART
11.2021 - 11.2022

KEY HOLDER

FIVE BELOW
10.2021 - 12.2021

ASSISTANT STORE MANAGER

SPIRIT HALLOWEEN
08.2021 - 11.2021

BAKERY CLERK

KING SOOPERS
08.2020 - 09.2021

HIGH SCHOOL DIPLOMA -

ELEVATION HIGH SCHOOL

ASSOCIATE OF BUSINESS -

COMMUNITY COLLEGE OF AURORA

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Kendra Womeldorff