KENDRA WOODlEY
Polk City,FL
Summary
Motivated, outgoing, self-driven. Eager to apply 7+ years customer service experience to help ensure the customer feels heard, valued, and satisfied. Earned an A.A degree with Polk State College and working toward earning a business degree. Aspiring to start a professional career and grow with an amazing company.
Overview
10
10
years of professional experience
Work History
Server/Bartender
Miller's Ale House
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
Longhorn Steakhouse
12.2023 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
Fords Garage
01.2018 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Kept bar presentable and well-stocked to meet customer needs.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
Server
Outback Steakhouse
01.2017 - 01.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Warehouse Person
Publix
01.2016 - 01.2017
- Helped maintain inventories and organize shipments to local stores
- Operated powered industrial equipment to safely transport palletized food items and merchandise
- Collaborated with team members to achieve monthly productivity goals consistently.
- Assisted in maintaining a clean and organized warehouse, promoting a safe work environment.
Server
The End Zone
01.2016 - 01.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
Front Service Clerk
Publix
01.2015 - 01.2016
- Enhanced customer satisfaction by providing efficient and friendly front-end services.
- Assisted customers with locating desired products within the store, enhancing their overall shopping experience.
- Exceeded customer expectations with attentive service while managing multiple tasks simultaneously during busy periods.
- Supported team members during peak hours, ensuring smooth and timely customer service operations.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted in maintaining a clean and organized store environment for optimal shopping experiences.
- Improved store appearance by restocking shelves, rotating products, and removing expired items regularly.
- . Adapted well under pressure during high-volume hours or holiday seasons, consistently delivering prompt and courteous service to customers.
- Advised guests about available products and services to meet individual needs.
Education
Dental assistant -
Polk State College
01.2020
AA degree -
Polk State College
01.2019
High school diploma -
Kathleen Senior High School
01.2015
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Cleanliness standards
- Sales expertise
- Reliability
- Multitasking
- High Energy and Stamina
- Team Leadership
- Problem-Solving
- Cool Under Pressure
- Excellent Communication
- Efficient on Microsoft word, excel, and powerpoint
Activities
- Active Runner
- Adventuring through Florida parks
- Biking with my daughter
Timeline
Server/Bartender
Miller's Ale House
04.2024 - Current
Server
Longhorn Steakhouse
12.2023 - 04.2024
Server
Fords Garage
01.2018 - 01.2023
Server
Outback Steakhouse
01.2017 - 01.2018
Warehouse Person
Publix
01.2016 - 01.2017
Server
The End Zone
01.2016 - 01.2016
Front Service Clerk
Publix
01.2015 - 01.2016
Dental assistant -
Polk State College
AA degree -
Polk State College
High school diploma -
Kathleen Senior High School
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