Kendra Woolfolk
Henrico,VA
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills. Ability to communicate with insurance companies. Friendly, knowledgeable and hard-working team player. Service-oriented and skilled at thriving in fast-paced settings. Successfully overseeing multiple tasks while remaining composed. Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with time management abilities. Successfully able to endure high stress, difficult situations smoothly and efficiently. Demonstrated extreme attention to detail with accuracy of medical records and billing. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Reliable Sales Associate with strengths in inventory management, training and customer service. Professional Driver offering over 2 years of experience completing daily delivery tasks on time and safely. Knowledgeable in following directions and practicing safety.
Overview
6
6
years of professional experience
Work History
Medical Assistant
Tuckahoe Orthopedics - Bon Secours
Richmond, VA
09.2022 - 12.2023
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Organized patient charts before each day's clinic sessions began.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Filed insurance claims forms in accordance with applicable regulations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Responded to patient callbacks and phone-in prescription refill requests as well as scheduled surgeries.
- Educated patients about medications, procedures and physician's instructions.
- Cleaned and maintained medical equipment following procedures and standards.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Conducted insurance verification and pre-certification and pre-authorization functions as well as Peer-to-Peers.
- Provided assistance to Physician in performing suture removal, cast application and preparing injections.
Patient Access Registrar
Bon Secours Richmond Community Hospital
Richmond, VA
08.2021 - 09.2022
- Verified demographics and insurance information to register patients in ConnectCare.
- Applied HIPAA privacy and security regulations while handling patient information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Assembled registration paperwork and placed identification bands on patient.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Communicated financial obligations to patients and collected fees at time of service.
- Submitted fees and claims to insurance companies manually or digitally.
- Greeted visitors and established purpose of visit to complete check-in procedure quickly.
- Collected and processed copayments and out-of-pocket charges using US Bank.
- Set and managed patient appointment schedules using Epic.
- Transcribed orders and created encounters for outpatient visits.
Driver
DoorDash
Richmond, VA
06.2020 - 07.2021
- Delivered goods and services to customers on time and in excellent condition
- Verified contents of orders and handled all discrepancies
- Collected and handled payments accurately
- Monitored traffic conditions and applied defensive strategies to avoid accidents and delays
- Achieved consistently high customer scores due to exceptional service
- Earned numerous promotions due to outstanding performances
- Consulted with customers to gain feedback and address concerns with products or services.
- Utilized GPS to optimize routes and continuously meet estimated delivery times
- Troubleshooted and resolved technical issues
- Constantly used technology to complete tasks
Sales Associate
Kohls Department Store
Fredericksburg, VA
06.2019 - 08.2019
- Built trusting relationships with customers by making personal connections
- Interacted and communicated with multiple customers at once
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Performed transactions such as returns, sales, and online orders
- Communicated over the phone to corporate and customers
- Sold various items by explaining features, locating products and having knowledge behind the products
- Worked with multiple departments to ensure efficiency
Crew Member
Jersey Mike's Subs
Fredericksburg, VA
09.2017 - 03.2018
- Demonstrated proper food safety practices by accurately completing quality control checklist
- Accepted orders online and over the phone
- Observed safety precautions and practices when using heavy machinery and equipment
- Prepared food using proper safety and contamination protocols
- Handled inventory by counting, recording, ordering and organizing products and supplies
- Juggled multiple projects and tasks to ensure high quality and timely delivery such as taking orders, preparing food, restocking and cleaning
- Trained new associates to help become familiar with the job
- Assisted customers with concerns
Education
Certification - Clinical Medical Specialist
Guild Education
Online07.2022
American Heart Association
High School Diploma -
Courtland High School
Spotsylvania, VA05-2018
Skills
- Microsoft Office
- Excel
- Entry level Java and Python
- ConnectCare and Epic
- Customer service
- Friendly, positive attitude
- Flexible
- Team building
- Money Management
- Customer assistance
- Reliable and trustworthy
- Time management
- Multitasking
- Patient-Focused Care
- Direct Patient Care
- Needs Assessments
- Patient Relations
- Compassionate
- Medical Terminology Knowledge
- Medical Records Management
- Insurance Claims
- Conflict Resolution Abilities
- Professional Bedside Manner
Timeline
Medical Assistant
Tuckahoe Orthopedics - Bon Secours
09.2022 - 12.2023
Patient Access Registrar
Bon Secours Richmond Community Hospital
08.2021 - 09.2022
Driver
DoorDash
06.2020 - 07.2021
Sales Associate
Kohls Department Store
06.2019 - 08.2019
Crew Member
Jersey Mike's Subs
09.2017 - 03.2018
Certification - Clinical Medical Specialist
Guild Education
American Heart Association
High School Diploma -
Courtland High School
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