Kendra Wright
Newport,NC
Summary
Self-motivated Finance and Management graduate with one year of professional experience in financial services. Gained experience with trend analysis, performing quantitative and qualitative research and analyses, and financial model development during studies at Old Dominion University as well as through Navy Federal Credit Union. Offers excellent report drafting and cross-organizational communication skills with a strong background in policy and deadline adherence. Excited to outperform expectations and explore creative solutions through analytical thinking as well as results-driven work ethic.
Overview
9
9
years of professional experience
Work History
Member Service Representative II
Navy Federal Credit Union
07.2022 - Current
- Obtained role of Digital Champion - Effectively educates and updates members and team members on products, tools, and services available to them through mobile or online channels and internal systems while meeting expected deadlines.
- Effectively utilizes Microsoft Word, Office, Outlook, and Excel to communicate amongst team members, collect and manage data, and create presentations for channel optimization purposes.
- Learned internal systems and related service role duties to provide skilled team backup in handling daily technical processes and maintaining operational soundness.
- Maintains in-depth understanding of product and service information to offer knowledgeable and detailed responses to diverse customer questions and situations.
- Collaborates with team members to enhance member service experience, channel optimization, and exceed branch goals through effective member satisfaction rates and ensured FDIC compliance.
Shift Manager
Starbucks
01.2019 - 08.2021
- Voted Barista of the year in 2019 by Warrenton Lifestyle Magazine for outstanding customer service.
- Chosen for position of trust to hold store keys and manage over $2,500 worth of onsite cash.
- Maintained efficient levels of cash within the safe and registers to ensure book accuracy and create orderly work flow to set other managers during the week up for success.
- Demonstrated high-level of proficiency in leadership, customer relations, critical-thinking, time management, organization tasks, and money handling.
- Promoted to position of Shift Manager in less than a year after being hired at entry-level for exceptional ambition and leadership skills.
- Position included being a role model and teacher to ensure the highest quality of products and service as well as dedicated responsibility to support my fellow partners.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
Certified Soccer Referee
WYSC And FCSC
06.2015 - 08.2021
- Responsible for both reporting important game statistics such as fouls called and goals scored as well as staying up to date on current rules and regulations of the sport.
- Required the ability to make quick and important decisions as well as take criticism while maintaining a professional and unbiased position.
- Promoted good sportsmanship among players.
Baker/Barista
Deja Brew Cafe
05.2018 - 08.2019
- Recommended products based on solid understanding of individual customer needs and preferences.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Upsold specialty items with beverages, increasing store sales.
- Controlled line and crowd with quick, efficient service.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Educated coworkers and customers about new products.
Education
BSBA in Finance & Management -
Old Dominion University
Norfolk, VA05.2022
BSBA in Finance & Management -
Christopher Newport University
Newport News, VA12.2019
Advanced High School Diploma -
Kettle Run High School
Nokesville, VA05.2017
Skills
- Microsoft Office, Excel fluency
- Trend Analysis
- Report Drafting
- Data Collection
- Financial Model Development
- Project Management
- Problem-Solving
- Business Communication
- Critical and analytical thinking
- Quality Assurance
- Attention to Detail and Deadline
Adherence
Timeline
Member Service Representative II
Navy Federal Credit Union
07.2022 - Current
Shift Manager
Starbucks
01.2019 - 08.2021
Baker/Barista
Deja Brew Cafe
05.2018 - 08.2019
Certified Soccer Referee
WYSC And FCSC
06.2015 - 08.2021
BSBA in Finance & Management -
Old Dominion University
BSBA in Finance & Management -
Christopher Newport University
Advanced High School Diploma -
Kettle Run High School
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