Kendra Wright
Fruitland Park,FL
Summary
Accomplished and dedicated Executive Manager highly skilled at studying technological and financial opportunities, presenting analysis and recommending objectives. Offers over 20 years of experience. Obtains profit contribution by managing staff and establishing and meeting all business objectives.
Overview
19
19
years of professional experience
Work History
Realtor
Keller Williams/ ReMAx Premier Realty
2018.06 - Current
- Provide guidance and assist sellers and buyers in marketing and purchasing property for the right price under the best terms
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
Billing and Collections Specialist/Finance
The Villages Community Development District
2017.08 - 2018.05
- Billed for Little Sumter Service Area four times a month
- Prepared detailed reports on account activity for management review, identifying areas for improvement or concern.
- Monitored customers' water consumption and communicated with customers about responsible water usage
- Handled billing and water-related issues.
- Enhanced collections efficiency with prompt follow-ups and clear communication with clients.
Assistant Supervisor
Hyundai Motor Finance
2014.04 - 2015.11
- Participated in key management decisions and worked with the business community to address skills or work-related learning assets.
- Managed daily tasks, delegating responsibilities effectively to optimize team resources and meet deadlines.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Customer Achievement Specialist
Toyota Financial Services
2012.05 - 2014.03
- Taught associates in responding to inbound communications from non-delinquent customers and lease end customers
- Handled insurance, credit, and payment status inquiries.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Developed strong client relationships through consistent communication and attentive service.
Unsecured Recovery Card Analyst-Business Lending
Bank of America
2011.12 - 2012.05
- Assisted small business customers with maintaining their businesses and finding solutions to help them find stability through new budget plans.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
Unsecured Recovery Card Analyst-Personal Lending
Bank of America
2010.03 - 2011.12
- Provided financial assistance to customers experiencing financial hardships
- Coached team members and assisted with call flow and negotiation skills.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
Senior Account Specialist
Bank of America
2008.09 - 2009.12
- Managed multi million-dollar portfolios and educated small business owners on delinquencies
- Streamlined account management processes for increased efficiency and productivity.
- Established trust-based partnerships with clients by consistently demonstrating expertise in their industries and understanding their unique needs.
Supervisor
HSBC card services
2005.03 - 2008.08
- Managed a successful team, resolved accounts, and persuaded card holders into repayment
- Recognized for resolving accounts sufficiently.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Education
Morgan State University
Baltimore, MDSkills
- Client Relations
- Contract Negotiation
- Strong negotiation skills
- Tech-savvy mindset
Timeline
Realtor
Keller Williams/ ReMAx Premier Realty
2018.06 - Current
Billing and Collections Specialist/Finance
The Villages Community Development District
2017.08 - 2018.05
Assistant Supervisor
Hyundai Motor Finance
2014.04 - 2015.11
Customer Achievement Specialist
Toyota Financial Services
2012.05 - 2014.03
Unsecured Recovery Card Analyst-Business Lending
Bank of America
2011.12 - 2012.05
Unsecured Recovery Card Analyst-Personal Lending
Bank of America
2010.03 - 2011.12
Senior Account Specialist
Bank of America
2008.09 - 2009.12
Supervisor
HSBC card services
2005.03 - 2008.08
Morgan State University
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