Kendra Young
Customer Service
Summary
Dynamic Customer Service Representative with a proven track record at Sunset Tans, adept at resolving conflicts and enhancing customer loyalty. Skilled in problem-solving and active listening, I effectively managed high-stress situations, ensuring customer satisfaction and fostering strong relationships. Committed to delivering exceptional service and maintaining professionalism in all interactions.
Overview
8
8
years of professional experience
Work History
Head Housekeeper
Spring's Inn
Colorado Springs, CO
06.2020 - 01.2022
- Placed orders for housekeeping supplies and guest toiletries.
- Worked with front desk to respond promptly to all guest requests.
- Completed schedules, shift reports, and other business documentation.
- Managed laundry sorting, washing, drying, and ironing.
- Kept building entryway glass clean and polished for professional presentation.
- Improved overall guest satisfaction by maintaining impeccable cleanliness and organization of all hotel areas.
- Created a welcoming atmosphere with attention to detail in room preparation and presentation.
- Established positive relationships with vendors for timely delivery of essential supplies at competitive prices.
- Conducted regular inspections of rooms and common areas to ensure compliance with health and safety regulations.
- Developed effective inventory management systems for linens, cleaning supplies, and guest amenities.
- Implemented eco-friendly practices to reduce waste and promote sustainability within the hotel.
- Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
- Handled emergency situations calmly and efficiently while prioritizing guest safety at all times.
- Coordinated special event preparations, ensuring seamless execution of setup, service, and cleanup tasks.
- Ensured proper handling of lost-and-found items, returning them promptly to their rightful owners whenever possible.
- Contributed to high occupancy rates by consistently delivering exceptional service that exceeded guest expectations.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Changed bed linens and collected soiled linens for cleaning.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Handled requests for extra linens, toiletries and other supplies.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Washed and put away kitchen dishes, utensils and glassware.
- Sorted, laundered and put away various laundry items.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Polished fixtures to achieve professional shine and appearance.
- Hang, cleaned and rehung draperies to maintain freshness.
- Rotated linens in storerooms and replenished when supplies ran low.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
Customer Service Representative
Sunset Tans
05.2014 - 02.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Burchelle High School
Wasilla, AKSkills
Customer service
Problem-solving
Active listening
Product knowledge
Call management
Adaptability and flexibility
Time management
Data entry
Call center experience
Customer relations
Team collaboration
Appointment scheduling
Computer proficiency
Scheduling
Paperwork processing
Documentation
Assertiveness
Filing
I am flexible to work any hours any time I can start asap.I am a happy people person who is on time.
I am looking forward to joining your team
Timeline
Head Housekeeper
Spring's Inn
06.2020 - 01.2022
Customer Service Representative
Sunset Tans
05.2014 - 02.2016
High School Diploma -
Burchelle High School