Kendra Young
Customer Service
Summary
Dynamic Customer Service Representative with a proven track record at Sunset Tans, adept at resolving conflicts and enhancing customer loyalty. Skilled in problem-solving and active listening, I effectively managed high-stress situations, ensuring customer satisfaction and fostering strong relationships. Committed to delivering exceptional service and maintaining professionalism in all interactions.
Overview
8
8
years of professional experience
Work History
Head Housekeeper
Spring's Inn
Colorado Springs, CO
06.2020 - 01.2022
- Placed orders for housekeeping supplies and guest toiletries.
- Worked with front desk to respond promptly to all guest requests.
- Completed schedules, shift reports, and other business documentation.
- Managed laundry sorting, washing, drying, and ironing.
- Kept building entryway glass clean and polished for professional presentation.
- Improved overall guest satisfaction by maintaining impeccable cleanliness and organization of all hotel areas.
- Created a welcoming atmosphere with attention to detail in room preparation and presentation.
- Established positive relationships with vendors for timely delivery of essential supplies at competitive prices.
- Conducted regular inspections of rooms and common areas to ensure compliance with health and safety regulations.
- Developed effective inventory management systems for linens, cleaning supplies, and guest amenities.
- Implemented eco-friendly practices to reduce waste and promote sustainability within the hotel.
- Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
- Handled emergency situations calmly and efficiently while prioritizing guest safety at all times.
- Coordinated special event preparations, ensuring seamless execution of setup, service, and cleanup tasks.
- Ensured proper handling of lost-and-found items, returning them promptly to their rightful owners whenever possible.
- Contributed to high occupancy rates by consistently delivering exceptional service that exceeded guest expectations.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Changed bed linens and collected soiled linens for cleaning.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Handled requests for extra linens, toiletries and other supplies.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Washed and put away kitchen dishes, utensils and glassware.
- Sorted, laundered and put away various laundry items.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Polished fixtures to achieve professional shine and appearance.
- Hang, cleaned and rehung draperies to maintain freshness.
- Rotated linens in storerooms and replenished when supplies ran low.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
Customer Service Representative
Sunset Tans
05.2014 - 02.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Burchelle High School
Wasilla, AKSkills
Customer service
I am flexible to work any hours any time I can start asap.I am a happy people person who is on time.
I am looking forward to joining your team
Timeline
Head Housekeeper
Spring's Inn
06.2020 - 01.2022
Customer Service Representative
Sunset Tans
05.2014 - 02.2016
High School Diploma -
Burchelle High School