Kendra Zagzoug
Hudson,NH
Summary
A professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Starbucks
04.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns approximately 20 times a shift.
- Enforced company policies and regulations with employees.
- Resolved approximately 15 customer complaints and issues per shift and offered thoughtful solutions to maintain customer satisfaction.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
Assistant Cafe Manager
Barnes & Noble
06.2023 - 04.2024
- Trained new employees on company policies and procedures to maintain a high level of performance.
- Monitored food safety standards, ensuring compliance with local health regulations for a sanitary environment.
- Developed strong relationships with regular customers, contributing to a loyal clientele base that ensured consistent business growth.
- Contributed creative ideas for themed promotions or seasonal specials that kept our offerings fresh while appealing to diverse consumer taste preferences.
- Collaborated with the Cafe Manager to develop marketing strategies that increased foot traffic and overall revenue.
- Resolved customer complaints professionally, ensuring repeat business and upholding the cafe''s reputation.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Kept cafe in full compliance with health code standards and achieved consistent scores above 90.
Customer Service Associate
Market Basket
06.2021 - 06.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly approximately 40 times per shift to avoid on-hold wait times.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Counted and packaged currency and coins.
- Balanced cash drawers accurately throughout a shift, minimizing discrepancies in financial records.
- Counted, verified and handled bank deposits and armored car transactions.
Education
Bachelor of Science - Psychology
Merrimack College
North Andover, MA05-2028
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Cash handling expertise
- Operations management
- Policy enforcement
- Team supervision
- Goal setting and tracking
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Shift Supervisor
Starbucks
04.2024 - Current
Assistant Cafe Manager
Barnes & Noble
06.2023 - 04.2024
Customer Service Associate
Market Basket
06.2021 - 06.2023
Bachelor of Science - Psychology
Merrimack College
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