Kendra Zagzoug
Hudson
Summary
Dedicated Psychology student at Merrimack College with experience in behavioral health, research, and customer service. Organized, dependable, and passionate about mental health, with strong communication and interpersonal skills. Seeking a position that provides meaningful experience in a healthcare or mental health setting.
Overview
6
6
years of professional experience
Work History
Research Assistant BRAiN Lab
Merrimack College
North Andover, MA
05.2026 - Current
- Utilized statistical software for data analysis, generating accurate insights into complex datasets.
- Managed laboratory equipment and resources, ensuring proper maintenance and optimal functionality.
- Organized and maintained research documentation, enhancing accessibility for team members.
Cashier/Receptionist
Tulley Automotive Group
Nashua, NH
04.2026 - Current
- Processed customer transactions accurately using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Built relationships with customers to encourage repeat business.
Behavior Technician
Patterns Behavioral Services
Nashua, NH
01.2026 - Current
- Assisted in implementing behavior intervention plans for clients under supervision.
- Monitored client progress and documented behavioral data accurately.
- Collaborated with team members to develop individualized treatment strategies.
- Engaged clients in therapeutic activities to promote skill acquisition and generalization.
Shift Supervisor
Starbucks
Nashua, NH
04.2023 - 12.2025
- Supervised team operations, ensuring efficient workflow and high-quality customer service.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Bookseller
Barnes & Noble
Salem, NH
06.2022 - 04.2023
- Assisted customers in locating desired books, enhancing overall shopping experience.
- Maintained organized and visually appealing book displays to attract customer interest.
Customer Service Associate
Market Basket
Hudson, NH
06.2020 - 06.2022
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Bachelor of Science - Psychology
Merrimack College
North Andover, MA05-2027
High School Diploma -
Alvirne High School
Hudson, NH06-2024
Skills
- Teamwork and collaboration
- Problem-solving
- Data collection
- Multitasking and organization
- Time management
- Behavior treatment plans
- Report writing
- Crisis management and prevention
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Research Assistant BRAiN Lab
Merrimack College
05.2026 - Current
Cashier/Receptionist
Tulley Automotive Group
04.2026 - Current
Behavior Technician
Patterns Behavioral Services
01.2026 - Current
Shift Supervisor
Starbucks
04.2023 - 12.2025
Bookseller
Barnes & Noble
06.2022 - 04.2023
Customer Service Associate
Market Basket
06.2020 - 06.2022
Bachelor of Science - Psychology
Merrimack College
High School Diploma -
Alvirne High School