Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kendra Zanger

Quincy,IL

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

2
2
years of professional experience

Work History

Assistanst Manager

Starbucks, Barista
Quincy, Illinois
02.2024 - 03.2025
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Resolved conflicts between team members in an effective manner.
  • Maintained up-to-date knowledge of company products and services.
  • Delegated work to staff, setting priorities and goals.
  • Ensured compliance with safety regulations and company policies.
  • Recruited and trained new employees to meet job requirements.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.

Cashier

Salvation Army Thrift Store
Quincy, IL
12.2022 - 09.2023
  • Learned roles of other departments to provide coverage and keep store operational.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Maintained work area and kept cash drawer organized.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Issued receipts, refunds, credits or change due to customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Answered customers' questions and provided information on store procedures or policies.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Resolved customer complaints professionally in accordance with company policy.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Discounted purchases by scanning and redeeming coupons.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.

Education

High School Diploma -

Quincy Senior High School
Quincy, IL
05-2024

Skills

  • Customer service
  • Employee training
  • Conflict resolution
  • Sales analysis
  • Team building
  • Inventory management
  • Scheduling shifts
  • Time management
  • Policy enforcement
  • Problem-solving abilities
  • Decision-making
  • Task delegation
  • Analytical thinking
  • Idea development and brainstorming
  • Contract management

Timeline

Assistanst Manager

Starbucks, Barista
02.2024 - 03.2025

Cashier

Salvation Army Thrift Store
12.2022 - 09.2023

High School Diploma -

Quincy Senior High School

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