Kendra Zuniga
Atlanta,GA
Summary
To contribute to becoming an experienced skilled professional enhance my communications, customer service and time management skills in the growth of the company. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Warehouse Selector
Publix
Dacula, GA
04.2022 - Current
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
Delivery Driver
Amazon
Duluth, GA
01.2022 - 05.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Delivered, set up and installed equipment in customer homes.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Delivered packages to customer doorsteps and business offices.
Handy
Maid/ Cleaning Services
Atlanta, GA
01.2021 - Current
- Duty is to claim bookings that clients post
- My job requires traveling to clients home for basic cleaning which includes cleaning the kitchen, bathroom, Living room.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Engaged positively with residents while cleaning apartments and common areas.
Daycare Teacher
Childcare Network
Atlanta, GA
01.2020 - 01.2021
- Duty was to sign each child in each morning, to serve breakfast and Lunch to each child
- Duty also included Teaching the scheduled curriculum each day.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Applied play-based strategies to provide diverse approaches to learning.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Instructed children in health and personal habits, such as eating, resting and toileting.
- Assessed babies and toddlers against established early childhood developmental milestones, preparing regular progress reports for each child.
- Made nutritious breakfasts, lunches, dinners and snacks for children.
- Implemented curriculum to enhance classes with learning-focused activities.
Cashier/ Host
Global Concessions/ Sweet Georgia Juke Joint
01.2017 - 01.2020
- Duty was to count register, Clean and stock area, also host and seat guest.
Security Professional/ Dispatcher
Allied Universal
01.2017
- Duty is Reports all incidents, accidents or emergencies to include completing a Daily Activity Log on every shift, describing all activities; Complete an Incident Report documenting any response calls on client property Maintains all assigned equipment and inventory of supplies
- Maintains professionalism at all times and ensuring excellent customer service to the clients and their guest.
Security Guard
Dynamic Security
Atlanta, GA
01.2016 - 01.2017
- Duty is to identify and report and maintain a safe environment for all employees
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Monitored employee activities, confirming compliance with security regulations.
- Detailed theft, access violations and other incidents with reports to boost success of future criminal or civil remediation.
- Checked and verified photo identification prior to granting facility access.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
Sales Associate
Manhattan Fashion
Atlanta, GA
01.2015 - 01.2016
- In charge of sales, assisting customers, and cleaning fitting rooms and store at the end of shift.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Recommended accessories and complementary purchases to boost revenue.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered customer questions about sizing, accessories and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
Shift Leader
Stella Fashion/ Encore
Atlanta, GA
01.2014 - 01.2015
- Opened and closed store, cashier, handled all sales, stocked supplies, cleaned fitting rooms
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Enforced company policies and regulations with employees.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Regulated pricing, inventory count and supply during shift hours.
Agent/Customer service representative
Alorica
Kennesaw, GA
01.2014 - 01.2014
- Handle and resolved customer questions and concerns over the phone,
- Created and transferred customer's mobile phone accounts
- Managed customer personal accounts
- Change customer phone numbers
- Change customer devices
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Cashier/ stylist / customer service / clerk
Dominican Hair style salon
Douglasville , GA
01.2012 - 01.2014
- Greeted customers, stock supplies, answered phone calls, and set up appointments.
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Completed basic styles for regular customers by using strong blow-drying and curling abilities.
- Consulted with clients on current trends and offered advice on flattering cuts and styles.
- Offered exceptional service and support to walk-in and scheduled customers.
- Answered telephone calls to provide information and schedule new appointments.
- Assisted hairdressers with cutting, coloring and styling hair to maintain salon workflow efficiency.
Education
No Degree - Fashion Marketing and design
American Intercontinental University
Atlanta, GA 05.2001 -
No Degree - Fashion Marketing And Design
Bauder College
Atlanta, GA 05.2001 -
Skills
Safety and security regulations
Report preparation
Sales expertise
Complaint resolution
Creative problem solving
Stocking and replenishing
Teambuilding
Active Listening
Multitasking Abilities
Data Entry
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Warehouse Selector
Publix
04.2022 - Current
Delivery Driver
Amazon
01.2022 - 05.2022
Handy
Maid/ Cleaning Services
01.2021 - Current
Daycare Teacher
Childcare Network
01.2020 - 01.2021
Cashier/ Host
Global Concessions/ Sweet Georgia Juke Joint
01.2017 - 01.2020
Security Professional/ Dispatcher
Allied Universal
01.2017
Security Guard
Dynamic Security
01.2016 - 01.2017
Sales Associate
Manhattan Fashion
01.2015 - 01.2016
Shift Leader
Stella Fashion/ Encore
01.2014 - 01.2015
Agent/Customer service representative
Alorica
01.2014 - 01.2014
Cashier/ stylist / customer service / clerk
Dominican Hair style salon
01.2012 - 01.2014
No Degree - Fashion Marketing and design
American Intercontinental University
05.2001 -
No Degree - Fashion Marketing And Design
Bauder College
05.2001 -