Kendrah Dunbar

• Improved facility cleanliness by developing and implementing effective janitorial procedures.
• Increased customer satisfaction with consistently thorough attention to detail in all assigned areas.
• Strengthened communication within the expanding janitorial team to ensure consistent service delivery.
• Ensured prompt response to emergency situations, minimizing downtime and potential hazards.
• Streamlined inventory management with systematic organization of cleaning supplies and equipment.
• Reduced maintenance costs by promptly addressing minor repairs before escalation.
• Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
• Prepared and presented reports of hours worked, staff assignments, and tasks and duties performed to properly allocate department expenses and maintain budget.
• Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.

• Maintained a high level of cleanliness in clients'' homes, resulting in increased customer retention and referrals.
• Expanded clientele base through effective networking and positive word-of-mouth referrals from satisfied customers.
• Fostered open communication with clients regarding expectations and feedback, leading to better overall service delivery.
• Provided exceptional customer service, addressing concerns and customizing services to meet individual needs.
• I was entrusted by management to handle challenging clients. I successfully maintained positive relationships with these clients by demonstrating strong communication skills and commitment to meeting their specific needs.
• Conducted regular inspections of completed work areas, ensuring adherence to established quality standards before leaving a property.
• Collaborated with team members to complete large-scale cleaning projects on time and within budget constraints.
• Adhered to professional house cleaning checklist.
• Organized tasks efficiently, enabling increased productivity during each work shift.
• Maintained clean and orderly environment and kept cleaning equipment in excellent condition.
• Collected payment for services rendered and provided client with billing receipts.
• Exceeded client expectations to garner future services.
• Trained new employees on company policies and procedures, fostering a positive work environment built on shared knowledge and teamwork.

• Company Overview: Chewuch Inn - Winthrop, WA

Management Team

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Worked with management team to implement proper division of responsibilities.
• Improved overall team performance by implementing efficient management strategies and providing clear guidance.
• Mentored newly hired employees on operating equipment and safety and developed a training manual to use for reference.
• Reduced turnover rates by cultivating a positive work environment that encouraged teamwork and open communication.
• Managed inventory of supplies and equipment, ensuring proper maintenance and cost-effective purchasing decisions

Front Desk Clerk

• Collected room deposits, fees, and payments.
• Welcomed each new arrival pleasantly and confirmed reservations and identification. Enhancing guest satisfaction by efficiently managing check-ins and checkouts.
• Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
• Collaborated with housekeeping to maintain room readiness, enhancing guest comfort.
• Facilitated smooth communication between various hotel departments by relaying relevant information in a timely manner.

Breakfast Prep

• Chewuch Inn - Winthrop, WA
• Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
• Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
• Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
• Handled high-pressure situations calmly while multitasking effectively during peak service times.
• Prepared various breakfast dishes, resulting in a diverse and satisfying menu to cater to guest preferences.
• Restocked serving dishes, utensils, and condiments as needed to ensure optimal availability for guests throughout breakfast service hours.
• Contributed to a positive atmosphere by engaging in friendly interactions with both guests and coworkers alike.
• Managed time efficiently to complete all assigned tasks before the start of breakfast service each day.
• Assisted management with training new hires on proper food handling techniques and best practices for providing excellent guest experiences.
• Monitored food inventory levels, minimizing waste and ensuring freshness of ingredients.
• Provided exceptional customer service, addressing guest inquiries and resolving issues in a timely manner.

• Company Overview: Twisp, WA
• Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
• Developed strong relationships with clients, earning trust through reliability and attention to detail.
• Established a reputation for punctuality, professionalism, and dependability that contributed to high levels of client satisfaction and repeat business.
• Delivered tailored housekeeping services that met each client''s specific preferences, leading to higher levels of satisfaction.
• Demonstrated expertise in handling delicate surfaces such as hardwood floors or antique furniture by using appropriate techniques that prevented damage.
• Streamlined cleaning processes for quicker completion without compromising quality.
• Twisp, WA