Summary
Overview
Work History
Education
Skills
Certification
Languages
Volenteer Work
References
Timeline
Generic

Kendra Ivana Cabrera

New Bedford,MA

Summary

Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sales Associate

Salon Centric
North Dartmouth, MA
03.2022 - Current
  • Used technology resources to assist customers in locating and selecting items.
  • Conducted inventories on a regular basis to track stock levels.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified needs of customers promptly and efficiently.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Planned and completed group projects, working smoothly with others.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Understood and followed oral and written directions.
  • Collaborated with others to discuss new opportunities.
  • Answered calls to assist with customer questions and concerns.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked with cross-functional teams to achieve goals.
  • Greeted customers to determine wants or needs.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Collected payments and provided accurate change.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Assisted customers with product selection, sizing and styling.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Answered store and merchandise questions and led customers to wanted items.
  • Answered incoming telephone calls to provide store, products and services information.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Maintained records related to sales for store management.
  • Handled customer complaints in a professional manner.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Personal Care Assistant

Tempus Unlimited
Fairhaven, MA
02.2015 - Current
  • Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Administered medication under supervision of a registered nurse or physician.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
  • Laundered clothing and bedding to prevent infection.
  • Consulted with client care team to continually update care plans.
  • Researched community resources available for additional assistance or services if needed.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Partnered with registered nurses and physiotherapists to provide care to patients.
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
  • Helped clients get in and out of beds and wheelchairs.
  • Improved patient outlook and daily living through compassionate care.
  • Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
  • Supported bathing, dressing and personal care needs.
  • Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Recorded client status progress and challenges in logbooks and reports.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Sales Associate

Bath& Body Works
North Dartmouth, MA
11.2020 - 12.2022
  • Used technology resources to assist customers in locating and selecting items.
  • Greeted customers and provided exceptional customer service.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Computed purchases and received and processed cash or credit payment.
  • Answered store and merchandise questions and led customers to wanted items.
  • Organized stockroom shelves according to size, color or style.
  • Provided accurate information about products, prices and services.
  • Tracked sales performance metrics to identify trends in the market place.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Answered incoming telephone calls to provide store, products and services information.
  • Attended weekly team meetings to review performance goals and objectives.
  • Received and displayed product shipments on store retail shelves upon delivery.

Education

Licensed For Aesthetics - Aesthetician

Spa Tech Institute - Plymouth
Plymouth, MA
05-2022

High School Diploma -

Global Learning Charter High School
New Bedford, MA
06-2021

Skills

  • Business Development
  • Payment Processing
  • Upselling
  • Order Processing

Certification

  • Seal of Biliteracy
  • Licensed Aesthetician

Languages

English
Professional
Spanish
Professional

Volenteer Work

  • 2020-2022 - IGLESIA DE CRISTO AGUA DE VIDA - NEW BEDFORD, MA - Supported the church's secretary by organizing and filing weekly member summaries, managing phone calls, and retrieving voicemails. Conducted data entry for the weekly attendance of Bible school, including compiling notes from all meetings with team leaders. Assisted in the management of multiple platforms to facilitate data entry for pastors notes, finances, and hymns of praise for the worship group.
  • 2021-SGT WILLIAM CARNEY MEMORIAL ELEMENTARY SCHOOL- Assisted third-grade teachers in supporting children with reading, math, and history.

References

References available upon request.

Timeline

Sales Associate

Salon Centric
03.2022 - Current

Sales Associate

Bath& Body Works
11.2020 - 12.2022

Personal Care Assistant

Tempus Unlimited
02.2015 - Current

Licensed For Aesthetics - Aesthetician

Spa Tech Institute - Plymouth

High School Diploma -

Global Learning Charter High School

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Kendra Ivana Cabrera