Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kendra (Ki) Wahl

Amelia,OH

Summary

Detail-oriented Assistant Manager offers more than 10-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

13
13
years of professional experience

Work History

Shift Manager

City Bird
Anderson, OH
10.2023 - Current
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Assisted with kitchen preparation during peak times as needed.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Optimized profits by controlling food, beverage and labor costs.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
  • Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Trained new employees to perform duties.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.

Assistant Manager

LaRosa's Pizzeria
Cincinnati, OH
09.2012 - 09.2023
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Delegated tasks to team members based upon skill level and to achieve organizational goals.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Produced thorough, accurate and timely reports of project activities.
  • Analyzed business performance data and forecasted business results for upper management.
  • Proposed or approved modifications to project plans.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Handled incoming and outgoing calls according to standard operating procedures.
  • Sorted documents, matching supporting invoices to procurement documents and verifying invoices for payment.
  • Received payments from customers via cash, check and credit cards to pay company invoices.
  • Entered time and attendance logs in preparation for payroll.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Provided accurate information about product features, pricing, availability and services.
  • Responded to customer inquiries via phone, email or chat.
  • Assisted with placing orders, refunds, exchanges or cancellations.
  • Maintained up-to-date knowledge of company products and services.
  • Monitored incoming emails and responded promptly to customer requests.
  • Followed up with customers after initial contact was made to ensure satisfaction levels were met or exceeded expectations.
  • Provided excellent customer service throughout each call.
  • Managed customer inquiries regarding bookings, providing information on availability and rates.
  • Developed relationships with clients to ensure repeat business.
  • Assisted with special events or promotions related to bookings, such as setting up displays or coordinating activities.
  • Maintained accurate records of all bookings, including cancellations and no-shows.
  • Updated customers on changes in their reservations or any other relevant information.
  • Monitored inventory levels of supplies needed for bookings and placed orders when necessary.
  • Analyzed booking trends to identify areas of improvement or growth opportunities.
  • Responded quickly to customer feedback regarding their experience with the booking process.
  • Identified ways to streamline processes related to booking requests and implemented new procedures accordingly.

Dietary Assistant

Brookhaven Retirement Community
Brookville, OH
09.2010 - 06.2012
  • Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
  • Set up trays and food service carts to deliver food to residents.
  • Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
  • Treated patients and team members with dignity and respect.
  • Cleaned and maintained dining room during and after each meal service.
  • Stocked food and other supplies for main kitchen and units.
  • Engaged with residents to provide positive and enriching experiences.
  • Followed dietary procedures in accordance with established policies.
  • Set tables before patients arrived to maintain meal plan productivity.
  • Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
  • Kept dishware, glasses and utensils ready for customer needs by quickly scraping, washing and restacking items.
  • Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
  • Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
  • Operated and maintained dishwasher, handwash stations, pot-scrubbing station and trash compactor.
  • Maintained assigned areas to keep organized and clean by mopping floor.

Replenishment Team Member

Khols Department Store
Huber Heights, OH
10.2011 - 02.2012
  • Stocked shelves and carried merchandise out to floor so customers could select needed items.
  • Put together visually-pleasing displays for regular merchandise and sales promotions.
  • Corrected price tags and signs to match current prices.
  • Transported received inventory to storage location and organized according to warehouse plan.
  • Received and reviewed packing lists and fulfilled purchase orders.
  • Completed timely area resets to incorporate new planogram layouts.
  • Unloaded, checked, counted and sorted incoming product to verify receipt of items.
  • Examined stock and shipment details to verify conformance to vendor requirements.
  • Kept sales floor and stockroom neat and clean.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Stocked shelves, racks and bins with new or transferred merchandise.
  • Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
  • Stamped price tags on merchandise, referring to official price lists.
  • Set up advertising signs on shelves and counters to attract customers and promote sales.

Education

High School

Northmont High School
Clayton, OH
2010

Early Childhood Education

Miami Valley Career Technology Center
Clayton, OH
05.2010

Some College (No Degree) - History

Sinclair Community College
Dayton, OH

Skills

  • Product and service knowledge
  • Sales monitoring
  • Customer relations
  • Microsoft Office expertise
  • First Aid/CPR
  • Conflict Management
  • Documentation and Reporting
  • Privacy and Confidentiality
  • Problem-Solving
  • Verbal and Written Communication
  • Project Management
  • Team Collaboration
  • Strong Work Ethic
  • Friendly, Positive Attitude
  • Computer Skills
  • Flexible Schedule
  • Basic Math
  • Critical Thinking
  • Data Management
  • People Skills
  • Reliable & Trustworthy

Timeline

Shift Manager

City Bird
10.2023 - Current

Assistant Manager

LaRosa's Pizzeria
09.2012 - 09.2023

Replenishment Team Member

Khols Department Store
10.2011 - 02.2012

Dietary Assistant

Brookhaven Retirement Community
09.2010 - 06.2012

High School

Northmont High School

Early Childhood Education

Miami Valley Career Technology Center

Some College (No Degree) - History

Sinclair Community College

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Kendra (Ki) Wahl