Kendra L. Briggs
Argyle,TX
Summary
Experienced Patient Advocate/ Patient Experience Coordinator with over 30 years of experience in Nursing. Acknowledged for exceptional talent in transforming issues into opportunities for improved patient satisfaction with positive patient outcome.
Overview
31
31
years of professional experience
Work History
Patient Advocate/Patient Experience Coordinator
Texas Health Flower Mound Presbyterian Hospital
04.2020 - Current
- Act as a liaison to administration, management and hospital staff to provide guidance on issues such as consent, patient-family concerns, documentation, disclosure, guardianship, family conferences, law enforcement requests, policy and procedure development and revisions
- Responsible for analyzing data in the RL system to identify trends and solutions to promote safety across Texas Health Presbyterian Hospital Flower Mound
- Implement successful healthcare program through professionalism, quality of care, teaching and patient satisfaction.
- Provide support and guidance to Quality, Patient Safety and Risk Management personnel
- Manage, investigate, evaluate and analyze events that threaten or potentially threaten patient safety through the following: review of medical records, identification and interview of staff, collection of data and/or creating timelines, review of related literature, and review of event reporting
- Lead efforts to increase patient satisfaction throughout the organization
- Administrator of Policy and Procedures for organization.
RN Care Transition Coordinator
Texas Health Presbyterian Hospital Flower Mound
10.2015 - 04.2020
- Developed and implemented Discharge phone Call Program which reduced the rate of readmissions
- Provide nursing assessment and evaluation of patient/care givers current knowledge and understanding of discharge instructions via phone
- Safety and compliance with discharge treatment regimen
- Provide reliable and accurate information and instruction based on nursing assessment
- Document outcomes appropriately in system and maintain confidentially
- Resolve concern/issues that may have developed during patient interaction
- Maintain a strong and positive connection between THFM hospital and their patients
- Developed and implemented Pelvic Health Call Center
- Implemented and help develop Bariatric Call Center
Medical-Surgical Staff Nurse
08.2011 - 10.2015
- Provide direct patient care
- Often requested by surgeon to care for their patients post-operatively
- Complete initial assessments on new and current patients
- Administer medications, dressing changes/wound care, respiratory treatments, and IV therapy
- Document findings, follow care plans and physician orders, administer treatments, monitor activities of patients, and provide status updates of assigned patients
- Identify patient issues and contact physicians for new treatment orders when indicated
- Interact with patient, family, case management and caregivers to ensure proper care after discharge
- Assist physician with rounds and in-room procedures
- Oversee RMA/Techs.
Charge Nurse
Skiatook Nursing Center
Skiatook, Oklahoma
11.2007 - 08.2011
- Responsible for patient evaluation, observation, treatment plans
- Supervise LPN, CNA, CMA staff
- Complete assessments, administer medications via all routes, perform lab draws and obtain cultures as ordered
- Coordinate communication of patient status with family and physicians
- Monitor patient progress and identify changes in health status requiring action
- Administer exams for licensure of CNA staff
- Communicate with physicians regarding patient status/treatment plan
- Perform treatment and direct oversight of daily wound care management, including wound vac therapy for facility.
RN Case Manager
Oklahoma Healthcare Solutions
Tulsa, Oklahoma
07.2008 - 10.2009
- Coordinated all aspects of in-home patient care, interacting with other disciplines as needed and provided professional care to patients as indicated by the agency policies
- Performed admission visits to the patients, in addition to regular follow-up visits for patient care
- Determined patient eligibility for patient home care services and developed plan of care
- Completed necessary documentation, as required by federal/state laws.
RN School Nurse
Holland Hall Preparatory School
Tulsa, Oklahoma
08.2002 - 07.2008
- Provided care to students and staff members of school
- Care of students who required medical attention when they were injured or suffered from acute illness
- Administered medications to students as prescribed
- Monitored student health records, referring them to other healthcare providers when deemed necessary
- Interacted with parents of students
- Assisted with Athletic healthcare program, including physicals and injury treatment/assessments.
Nursing Supervisor
Indian Healthcare and Resource Center
Tulsa, Oklahoma
08.1995 - 08.2002
- Responsible for all nursing staff in clinic area
- Assisted physicians with patient treatment
- Ensured adherence to all policies were followed by staff
- Administered medication and treatment plans per physician orders
- Responsible for assigning staff and monitoring their activities
- Assisted physicians with minor surgical procedures
- Performed phone triage and emergency assessment of walk-in patients to determine in-house treatment
- Planned and organized patient flow, daily schedules and overall clinic/ patient care activities
- Interacted with front office personnel to ensure timely patient appointment schedules.
RN
W. W. Hastings Hospital, Medical Surgical
Tahlequah, Oklahoma
07.1993 - 08.1995
- Provided direct patient care
- Completed initial assessments on new and current patients
- Administered medications, dressing changes, respiratory treatments, and IV therapy
- Documented findings, followed care plans and physician orders, administered treatments, monitored activities of patients, and provided status updates of assigned patients
- Identified patient issues and contacted physicians for new treatment orders when indicated
- Interacted with patient, family and caregivers to ensure proper care after discharge
- Assisted physician with rounds and in-room procedures.
Education
Master of Science - Nursing Administration
The University of Texas At Arlington
Arlington, TX08.2022
Bachelor of Science - Nursing
University of Tulsa
Tulsa, OK05.1993
Skills
- Service Utilization Improvements
- Best Practices and Standards
- Team Meeting Management
- Regulatory and Statutory Compliance
- Customer Service Standards
- Customer Satisfaction
- Customer Experience
- Patient Rounds
- In-Service Programs
- Quality Control Guidelines
- Patient Services Management
- Corrective Action Planning
Timeline
Patient Advocate/Patient Experience Coordinator
Texas Health Flower Mound Presbyterian Hospital
04.2020 - Current
RN Care Transition Coordinator
Texas Health Presbyterian Hospital Flower Mound
10.2015 - 04.2020
Medical-Surgical Staff Nurse
08.2011 - 10.2015
RN Case Manager
Oklahoma Healthcare Solutions
07.2008 - 10.2009
Charge Nurse
Skiatook Nursing Center
11.2007 - 08.2011
RN School Nurse
Holland Hall Preparatory School
08.2002 - 07.2008
Nursing Supervisor
Indian Healthcare and Resource Center
08.1995 - 08.2002
RN
W. W. Hastings Hospital, Medical Surgical
07.1993 - 08.1995
Master of Science - Nursing Administration
The University of Texas At Arlington
Bachelor of Science - Nursing
University of Tulsa
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