Kendra L. Rahming
Boynton Beach,FL
Summary
Driven Customer Service Lead with proven expertise in resolving complex issues and enhancing customer satisfaction, as demonstrated at Office Depot. Skilled in MS Office and exceptional interpersonal abilities, I excel in mentoring teams to exceed goals through effective communication and attention to detail. Achieved significant improvements in client satisfaction rates without compromising quality standards. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
28
28
years of professional experience
Work History
Customer Service Lead
Office Depot
01.2021 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Service Lead
Office Depot
06.2002 - Current
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Attended weekly conference calls
- Process order adjustments for customers
- Work closely with National Account Managers for guidance.
- Assist management with special projects
Customer Service Representative
National Accounts Senior
03.1996 - 04.2021
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled customer issue pertaining to services and products offered by Office Depot and affiliates.
- Handle delivery issues such as missed deliveries, incorrect products, short shipped, damaged goods, etc..., managers and delivery facilities
- Managed non-code and stamp orders
- Fluent knowledge of products and services
- Close working relationship with Customer Relations Department.
- Serve as intermediary between customer
Education
High School Diploma -
Santaluces Community High School
Lantana, FL05.1987
Skills
- Proficient in MS Office Applications
- Customer Service
- Strong interpersonal skills
- Attention to detail: procedures, product knowledge, set, goals and stats
- Multitasking complex issues
- Quality Standards
- Verbal and written communication
Timeline
Customer Service Lead
Office Depot
01.2021 - Current
Customer Service Lead
Office Depot
06.2002 - Current
Customer Service Representative
National Accounts Senior
03.1996 - 04.2021
High School Diploma -
Santaluces Community High School
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