Kendramarie Anthony
Vanceboro,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Pharmacy Technician
Walgreens
01.2022 - 02.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Resolved third-party billing, computer system and customer service issues.
Company Manager
M&M tobacco
01.2020 - 01.2022
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Improved marketing to attract new customers and promote business.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Onboarded new employees with training and new hire documentation.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Controlled costs to keep business operating within budget and increase profits.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Managed senior-level personnel working in marketing and sales capacities.
- Launched quality assurance practices for each phase of development
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Photographer
Self Employed
01.2016 - 01.2022
- Digitally edited photos to enhance appearance.
- Took photos from different angles and perspectives to capture perfect images.
- Edited, toned, captioned, and uploaded photographs for publication.
- Photographed high-quality images for various print and digital projects.
- Planned and prepared for on-location and studio shoots.
- Utilized natural and artificial lighting to capture desired images and maintain quality.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Assisted clients in selecting poses, wardrobe and backgrounds to photograph different looks, concepts and locations.
- Displayed portfolio to show off best work to potential clients and promote skills and value.
- Leveraged camera gear and equipment to express creative vision.
- Offered image proofs to help clients choose best photos from shoot.
- Managed and organized photo database using consistent naming conventions and key-wording for search optimization.
- Scheduled studio appointments to shoot wide variety of subjects.
- Used image processing algorithms to reduce motion blur and enhance color, contrast and light range.
- Leveraged mechanical mounting systems to improve focus and image stability.
- Captured stunning images for variety of projects.
- Assisted clients with creative ideas for photography needs.
- Selected and set up appropriate props, backdrops, and lighting.
Store Manager
Pure Bliss
01.2019 - 09.2020
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Evaluated store performance and incorporated feedback to implement improvement plans
- Established store tactics and strategies to achieve operational performance and sales goals
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving
- Preserved product quality by maintaining stockrooms and disposing of damaged items
- Trained and mentored associates to teach daily tasks and procedures
- Strengthened work flow productivity by hiring, managing and developing top talent
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
- Answered product questions with up-to-date knowledge of sales and promotions
- Managed inventory tracking and physical inventory counts to minimize loss
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity
- Monitored employee performance and identified performance gaps for corrective action
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service
- Reviewed customer feedback to make operational improvements and promote satisfaction
- Updated and maintained store signage and displays
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
- Oversaw storewide merchandising benchmarks to maintain operational excellence
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Manager
Sally Beauty
01.2018 - 09.2018
- Directed and led employees, supervising activities to drive productivity and efficiency
- Interviewed prospective employees and provided input to HR on hiring decisions
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand
- Reviewed completed work to verify consistency, quality and conformance
- Delegated work to staff, setting priorities and goals
- Produced thorough, accurate and timely reports of project activities
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement
- Evaluated individual and team business performance and identified opportunities for improvement
- Mediated conflicts between employees and facilitated effective resolutions to disputes
- Proposed or approved modifications to project plans
- Analyzed business performance data and forecasted business results for upper management
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Organized team activities to build camaraderie and foster pleasant workplace culture
- Coached team members and delivered constructive feedback to promote better productivity and build confidence
- Enforced company policies and procedures to strengthen operational standards across departments
- Delegated daily tasks to team members to optimize group productivity
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Created and managed budgets for travel, training and teambuilding activities
- Completed inventory audits to identify losses and project demand
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback
- Assisted with developing and implementing marketing strategies to improve sales and profitability
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Assigned work and monitored performance of project personnel
- Planned and led team meetings to review business results and communicate new and ongoing priorities
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives
- Resolved customer inquiries and complaints requiring management-level escalation
- Organized schedules, workflows and shift coverage to meet expected business demands
- Collaborated with store manager to develop strategies for achieving sales and profit goals
- Delegated tasks to team members based upon skill level and to achieve organizational goals
- Led employee performance evaluations and rewarded top performers to retain quality personnel
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage
- Recruited and trained new employees to meet job requirements.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Sterile Compounding Certificate - Pharmacy
Ashworth College
Norcross, GA12.2022
High School Diploma -
Saint Gregory High School
Hemet, CA02.2022
Skills
- Pharmacy Technician skills
- Company Manager skills
- Financing Skills
- Accounting Skills
Timeline
Pharmacy Technician
Walgreens
01.2022 - 02.2022
Company Manager
M&M tobacco
01.2020 - 01.2022
Store Manager
Pure Bliss
01.2019 - 09.2020
Assistant Manager
Sally Beauty
01.2018 - 09.2018
Photographer
Self Employed
01.2016 - 01.2022
Sterile Compounding Certificate - Pharmacy
Ashworth College
High School Diploma -
Saint Gregory High School
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