Kendra Middleton
Conway,AR
Summary
Customer service professional with proven track record of delivering high-quality support and fostering positive customer relationships. Skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Strong focus on team collaboration, adaptability to changing needs, and achieving impactful results. Known for reliability and results-driven approach.
Overview
24
24
years of professional experience
Work History
Senior Customer Service Representative
Gainwell Technologies
Conway Springs, AR
10.2019 - Current
- Delivered exceptional customer support by addressing complex inquiries and resolving issues with precision.
- Coordinated cross-functional collaboration to streamline service processes and enhance overall customer satisfaction.
- Led training sessions for new team members, fostering a culture of knowledge sharing and growth.
- Analyzed customer feedback trends to recommend actionable improvements for service quality and responsiveness.
- Mentored junior representatives, enhancing their skills in problem-solving and effective communication strategies.
Customer Service Representative
Alorica Call Center
North Charleston, SC
05.2013 - 07.2018
- Utilized customer relationship management software to track interactions and resolve inquiries efficiently.
- Monitored call queue metrics to optimize response times during peak periods, ensuring timely support.
- Collaborated with team members to ensure consistent communication and enhance service delivery standards.
- Assisted customers in navigating product offerings, ensuring they received tailored recommendations as needed.
Sales Associate
TJ Maxx
West Des Moines, IA
10.2009 - 02.2012
- Greeted customers warmly and provided assistance throughout their shopping experience.
- Organized merchandise on the sales floor to enhance product visibility and accessibility.
- Processed transactions accurately while maintaining a friendly and efficient checkout environment.
Babysitter
Lashondra Gathings
Oak Harbor, WA
03.2006 - 07.2009
- Provided top quality in-home care
- Fed, played with, and nurtured those I babysat
- Ensured and provided a safe environment for children at ALL times
- Effectively communicated with parents/guardians at any given time
Cashier/Customer Service Associate
Walmart
Pensacola, FL
05.2002 - 12.2005
- Warmly greeted/socialized with customers in the checkout line
- Operated cash register
- Accepted payments in the form of cash, credit cards, checks(validated checks), coupons, WIC vouchers
- Processed returned/exchanged items by giving a refund or store credit
- Kept a tidy workspace along with surrounding areas
- Answered any question(s) a customer had and got a manager if my answer didn't resolve the issue
Education
Diploma -
Central High School
Helena, AR05.2001
Skills
- Customer support
- Complaint resolution
- Quality assurance
- Payment processing
Timeline
Senior Customer Service Representative
Gainwell Technologies
10.2019 - Current
Customer Service Representative
Alorica Call Center
05.2013 - 07.2018
Sales Associate
TJ Maxx
10.2009 - 02.2012
Babysitter
Lashondra Gathings
03.2006 - 07.2009
Cashier/Customer Service Associate
Walmart
05.2002 - 12.2005
Diploma -
Central High School