KENDRA N. FRIERSON

• Responsible for servicing mortgage accounts to ensure all default activities are processed and comply with all state and federal laws while maintaining mortgage compliance with Investor, Insurer, Agency, and company guidelines
• Performs daily loan level review, as well as director scripting, to remain compliant
• Performs daily automation of loan data exchange for Homeowner Assistance Fund Programs
• Provide compliance risk support projects, processes, and tasks with low to moderate risk for a business line
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.

· Perform daily mortgage compliance reviews and tasks based on business line

· Coordinate foreclosure proceedings/postponements with foreclosure attorneys and exchange borrower account information with paralegals via secure email.

· Great ability to review titles, identify items needing to be addressed on the title (conditioning the title), and push it back out to get those items addressed/issues cleared to proceed.

· Working knowledge of banking regulations, policies, compliance, and procedures following Consumer Financial Protection Bureau (CFPB), Fair Credit Reporting, Federal Trade Commission (FTC), and Service-Members Civil Relief Act (SCRA) guidelines

• Keep abreast of and comply with all loan operations policies & procedures, bank policy, and federal, state, and other governmental rules and regulations on a multi-state level
• Support reporting, escalation, and timely remediation of issues, deficiencies, or regulatory matters regarding compliance risk management
• Manage and ensure the accuracy of data

• Perform daily mortgage compliance reviews and tasks based on business line
• Coordinate foreclosure proceedings/postponements with foreclosure attorneys and exchange borrower account information with paralegals via secure email
• Great ability to review titles, identify items needing to be addressed on the title (conditioning the title), and push it back out to get those items addressed/issues cleared to proceed
• Working knowledge of banking regulations, policies, compliance, and procedures following Consumer Financial Protection Bureau (CFPB), Fair Credit Reporting, Federal Trade Commission (FTC), and Service-Members Civil Relief Act (SCRA) guidelines