“Kendra” Phillips
Summary
Driven and detail-oriented professional with strong communication skills, actively seeking an entry-level position where I can make a significant impact in a dynamic office environment. I am proficient in the Microsoft Office Suite and eager to quickly master new systems to enhance efficiency and productivity. With experience in patient support and healthcare navigation, I utilize my communication and problem-solving skills to advocate for patient needs. I have a proven track record of effective collaboration and resolving patient concerns swiftly and empathetically.
Overview
14
14
years of professional experience
Work History
Patient Advocate
Pam Health Specialty and Rehabilitation Hospital of Covington
01.2023 - Current
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Monitored patient progress and provided emotional support.
- Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
- Managed patient complaints professionally and efficiently while maintaining strict adherence to HIPAA regulations.
- Entered details into computer systems and managed database of information.
- Educated patients on available resources and community programs, increasing their access to needed services.
Emergency Room Tech
Veterans Affairs Hospital
01.2020 - 01.2023
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Improved patient care by efficiently performing emergency room procedures such as wound dressing, splinting, and CPR.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Demonstrated adaptability in fast-paced environments by managing multiple tasks simultaneously while maintaining high levels of accuracy under pressure.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Enhanced ER efficiency through proficient use of medical equipment like EKG machines, defibrillators, and vital sign monitors.
Patient Access Representative
Ochsner Health Care System
01.2015 - 01.2019
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
Patient Care Technician
West Jefferson Medical Center
01.2012 - 01.2015
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
Resident Care Assistance
Westbank Light House (group house)
01.2011 - 01.2012
- Delivered exceptional care to residents with diverse needs, ranging from dementia and Alzheimer''s patients to those requiring physical rehabilitation support.
- Increased resident independence by aiding with mobility exercises and daily activities.
- Provided emotional support for residents during difficult transitions or personal challenges, enhancing overall mental wellbeing.
- Maintained a clean, organized living space for each resident, fostering a comfortable and welcoming atmosphere.
- Trained new Resident Care Assistants in best practices and facility protocols, promoting teamwork and continuity of care across staff members.
- Assisted residents in managing medications, ensuring proper dosages and adherence to schedules.
- Monitored vital signs regularly, quickly identifying any changes requiring medical intervention or adjustments to care plans.
- Promoted a safe living environment by promptly addressing potential hazards and reporting concerns to supervisors.
Education
Bachelor of Science - Social Sciences
Southern University At New Orleans
New Orleans, LA01.2028
Associate of Science - General Studies, Business Administration
Nunez Community College
Chalmette, LA06.2024
Nursing Assistant
Gretna Community College
Gretna, LA06.2009
Skills
Strong communication, organization, time management, computer proficiency, and the ability to adapt and solve problems effectively
- Patient rights
- Proactive problem-solving
- Decision-making support
- Verbal and written communication
- Proficient in [software]
- Friendly and outgoing
- Multitasking and organization
- Team collaboration
- Money handling
- Patient check-in
- Patient education
- Electronic health records
- Phone and email etiquette
- Data entry
- Payment processing
Awards
- Dean's List, 05/01/24, Academic achievement, highlighting my hard work and dedication to learning.
- Best Clinical Performance, 11/01/24, Elements of clinical performance include the ability to deliver results that are clinically relevant.
Timeline
Patient Advocate
Pam Health Specialty and Rehabilitation Hospital of Covington
01.2023 - Current
Emergency Room Tech
Veterans Affairs Hospital
01.2020 - 01.2023
Patient Access Representative
Ochsner Health Care System
01.2015 - 01.2019
Patient Care Technician
West Jefferson Medical Center
01.2012 - 01.2015
Resident Care Assistance
Westbank Light House (group house)
01.2011 - 01.2012
Bachelor of Science - Social Sciences
Southern University At New Orleans
Associate of Science - General Studies, Business Administration
Nunez Community College
Nursing Assistant
Gretna Community College
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