Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kendra O Henry

Augusta ,WV

Summary

Dynamic and dependable professional with extensive experience at Holtzman Propane, excelling in complaint handling and team member training. Proven ability to enhance customer satisfaction and streamline operations. Skilled in multitasking and problem-solving, with a strong background in early childcare education, fostering positive environments for both customers and children.

Overview

13
13
years of professional experience

Work History

Lead Customer Service Representative

Holtzman Propane
02.2018 - Current
  • Assisted customers with inquiries and provided accurate information regarding products and services.
  • Handled customer complaints, resolving issues to enhance satisfaction and retention.
  • Maintained up-to-date knowledge of company policies and procedures for effective support.
  • Collaborated with team members to ensure smooth daily operations and service delivery.
  • Set up new accounts.
  • Assisted customers in our showroom.
  • Guided the girls under me and helping them learn and progress in the job.

Inventory Associate

Wal-Mart Supercenter
03.2015 - 02.2018
  • Managed inventory levels to ensure product availability and minimize stock discrepancies.
  • Conducted regular audits to verify accuracy of inventory records and identify discrepancies.
  • Trained new associates on inventory management systems and best practices for stock handling.
  • Streamlined receiving processes, enhancing efficiency for incoming merchandise deliveries.
  • Assisted Customers.
  • Stocked shelves to ensure product was available to customers.

Assistant Classroom Teacher

Woodstock United Methodist Daycare and Preschool Center
06.2013 - 03.2015
  • Supported classroom management by assisting lead teacher with lesson preparation and student engagement activities.
  • Facilitated small group instruction, tailoring learning experiences to meet diverse student needs.
  • Collaborated with educators to develop individualized education plans (IEPs) for students requiring additional support.
  • Enhanced classroom environment through effective organization of materials and resources for optimal learning.
  • Met daily needs of the children.

In Home Babysitting

The Brown's
06.2012 - 08.2012
  • Supervised daily activities to ensure safety and well-being of children in care.
  • Developed engaging educational activities tailored to children's interests and developmental needs.
  • Maintained open communication with parents regarding children's progress and any concerns.
  • Implemented structured routines that promoted consistency and security for children.
  • Met daily needs of the twins.

Education

Early Childhood Education

Central High School
Woodstock, VA
06-2013

Skills

  • Complaint handling
  • Team member training
  • Call management
  • Work prioritization
  • Early Childcare Education- took all Childcare classes in High School
  • Was in Teachers for Tomorrow class in high school
  • Friendly, positive attitude
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking

Timeline

Lead Customer Service Representative

Holtzman Propane
02.2018 - Current

Inventory Associate

Wal-Mart Supercenter
03.2015 - 02.2018

Assistant Classroom Teacher

Woodstock United Methodist Daycare and Preschool Center
06.2013 - 03.2015

In Home Babysitting

The Brown's
06.2012 - 08.2012

Early Childhood Education

Central High School

Similar Profiles

CREATE PROFILE