Summary
Overview
Work History
Education
Skills
Timeline
Generic
Shannon Brock

Shannon Brock

Knoxville,TN

Summary

Seasoned professional with significant experience in Director roles. Possess strong leadership skills and strategic planning abilities, adept at driving growth and enhancing overall company performance. Proven track record of ensuring operational efficiency, managing large teams, and fostering innovation. Committed to promoting a culture of integrity and excellence within organizations.

Overview

25
25
years of professional experience

Work History

VP Oversight & Administration

Honest Solutions aka MECHMAN
Knoxville , Tennessee
2023.07 - Current

Key Responsibilities:

  • Advanced Engineering Projects: W2 (Contract) Lead and oversee advanced engineering projects, including the development and implementation of the world's third 48-volt alternator.
    Drive innovation and ensure projects are completed on time and within budget. Complete life-cycle with contract negotiations, vendor agreements, quality control, marketing, and product pod cast development.

SR. Engineering PM, V

Pilot/Flying J/ Berkshire Hathaway
Knoxville , TN
2022.08 - 2023.06

Key Responsibilities:

  • Project Management: Develop and execute project plans, including defining scope, objectives, deliverables, and timelines for Elevate.
    Monitor and track project progress against milestones and deliverables, ensuring adherence to timelines and budget. Start to finish Agile methodology including, SOW, contract management/negotiation, data migration while utilizing cross functional leadership skills.
  • Six Sigma Consultant

SR. Engineering PM, V

Mineral Tree/Inspyrus/Global Payments
Knoxville , TN
2021.02 - 2022.07

Key Responsibilities:

  • Platform Development:Design, develop, and implement robust, scalable, and secure features for our payment system SaaS platform using Agile Methodology. Create technical design documents and architecture, collaborate with PM, designers, stakeholders, QA and maintenance, document sharing, and deployment.

SR. IT Global Operational Manager

Alfresco/Hyland
Knoxville , TN
2018.09 - 2021.02
  • Manage day to day operational support of 6k employees.

Global SR Operational Program Director

Trucore Technology
Knoxville , TN
2008.10 - 2018.10
  • Program Director for all new support contracts.

SR. Service Desk Manager/PM Supervisor

Juniper Networks
Knoxville , TN
2006.03 - 2008.08
  • Manage Global Support Center for 11k internal employees as well as IT PMO.

Global IT Support Consultant

Best Software
Knoxville , Tennessee
2004.09 - 2005.09
  • I was contracted to merge five recently acquired companies into one Global support center.

SR Web Services

GE Power Systems
Huntersville , NC
1999.11 - 2003.11
  • Create and support GE.Power.com using Six Sigma. Six Sigma certification.

Education

Bachelor of Science - Computer Science

Dominion College
Roanoke, VA
1994-05

Skills

· Agile Certification 2021

· Change Management Certification 2019

· PMP Certification 2012

· Expert Rating

· Six Sigma Black Belt CSSBB 2007

· ITIL Certification 2006

· Auditor Certification 2005

· Operations Management

· Program Management

· IT Service Management

· Process Improvement

· Team Leadership

· Strategic Planning

· Communication

· Outsource Vendor Management

Timeline

VP Oversight & Administration

Honest Solutions aka MECHMAN
2023.07 - Current

SR. Engineering PM, V

Pilot/Flying J/ Berkshire Hathaway
2022.08 - 2023.06

SR. Engineering PM, V

Mineral Tree/Inspyrus/Global Payments
2021.02 - 2022.07

SR. IT Global Operational Manager

Alfresco/Hyland
2018.09 - 2021.02

Global SR Operational Program Director

Trucore Technology
2008.10 - 2018.10

SR. Service Desk Manager/PM Supervisor

Juniper Networks
2006.03 - 2008.08

Global IT Support Consultant

Best Software
2004.09 - 2005.09

SR Web Services

GE Power Systems
1999.11 - 2003.11

Bachelor of Science - Computer Science

Dominion College
Shannon Brock