Summary
Overview
Work History
Education
Skills
Timeline
Generic
Shannon Brock

Shannon Brock

Knoxville,TN

Summary

Seasoned professional with significant experience in Director roles. Possess strong leadership skills and strategic planning abilities, adept at driving growth and enhancing overall company performance. Proven track record of ensuring operational efficiency, managing large teams, and fostering innovation. Committed to promoting a culture of integrity and excellence within organizations.

Overview

25
25
years of professional experience

Work History

VP Oversight & Administration

Honest Solutions aka MECHMAN
Knoxville, Tennessee
07.2023 - Current

Key Responsibilities:

  • Advanced Engineering Projects: W2 (Contract) Lead and oversee advanced engineering projects, including the development and implementation of the world's third 48-volt alternator.
    Drive innovation and ensure projects are completed on time and within budget. Complete life-cycle with contract negotiations, vendor agreements, quality control, marketing, and product pod cast development.

SR. Engineering PM, V

Pilot/Flying J/ Berkshire Hathaway
Knoxville, TN
08.2022 - 06.2023

Key Responsibilities:

  • Project Management: Develop and execute project plans, including defining scope, objectives, deliverables, and timelines for Elevate.
    Monitor and track project progress against milestones and deliverables, ensuring adherence to timelines and budget. Start to finish Agile methodology including, SOW, contract management/negotiation, data migration while utilizing cross functional leadership skills.
  • Six Sigma Consultant

SR. Engineering PM, V

Mineral Tree/Inspyrus/Global Payments
Knoxville, TN
02.2021 - 07.2022

Key Responsibilities:

  • Platform Development:Design, develop, and implement robust, scalable, and secure features for our payment system SaaS platform using Agile Methodology. Create technical design documents and architecture, collaborate with PM, designers, stakeholders, QA and maintenance, document sharing, and deployment.

SR. IT Global Operational Manager

Alfresco/Hyland
Knoxville, TN
09.2018 - 02.2021
  • Manage day to day operational support of 6k employees.

Global SR Operational Program Director

Trucore Technology
Knoxville, TN
10.2008 - 10.2018
  • Program Director for all new support contracts.

SR. Service Desk Manager/PM Supervisor

Juniper Networks
Knoxville, TN
03.2006 - 08.2008
  • Manage Global Support Center for 11k internal employees as well as IT PMO.

Global IT Support Consultant

Best Software
Knoxville, Tennessee
09.2004 - 09.2005
  • I was contracted to merge five recently acquired companies into one Global support center.

SR Web Services

GE Power Systems
Huntersville, NC
11.1999 - 11.2003
  • Create and support GE.Power.com using Six Sigma. Six Sigma certification.

Education

Bachelor of Science - Computer Science

Dominion College
Roanoke, VA
05-1994

Skills

Agile Certification 2021

Change Management Certification 2019

PMP Certification 2012

Expert Rating

Six Sigma Black Belt CSSBB 2007

ITIL Certification 2006

Auditor Certification 2005

Operations Management

Program Management

IT Service Management

Process Improvement

Team Leadership

Strategic Planning

Communication

Outsource Vendor Management

Timeline

VP Oversight & Administration

Honest Solutions aka MECHMAN
07.2023 - Current

SR. Engineering PM, V

Pilot/Flying J/ Berkshire Hathaway
08.2022 - 06.2023

SR. Engineering PM, V

Mineral Tree/Inspyrus/Global Payments
02.2021 - 07.2022

SR. IT Global Operational Manager

Alfresco/Hyland
09.2018 - 02.2021

Global SR Operational Program Director

Trucore Technology
10.2008 - 10.2018

SR. Service Desk Manager/PM Supervisor

Juniper Networks
03.2006 - 08.2008

Global IT Support Consultant

Best Software
09.2004 - 09.2005

SR Web Services

GE Power Systems
11.1999 - 11.2003

Bachelor of Science - Computer Science

Dominion College
Shannon Brock