Summary
Overview
Work History
Education
Skills
Timeline
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Kendra Smith

Lash Technician Manager
Round Rock,TX

Summary

Client-driven Lash Technician performs services to help clients achieve desired looks. Patient and engaging with great customer service skills. Educates clients on lash aftercare and promotes additional services to boost sales opportunities. Experienced lash treatment provides optimal treatment and services while successfully liaising with clients. Valuable team player knowledgeable in lash lifting and tinting. Focuses on providing customers with memorable experiences to build clientele base with repeat business. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

7
7
years of professional experience
3
3
years of post-secondary education

Work History

Lash Technician Manager

Gorgeous Gazes
Austin , Texas
05.2018 - 09.2023
  • Maintained full schedule of appointments with over 50 clients per week.
  • Educated clients on how to clean and maintain lash extensions.
  • Followed strict safety standards to protect clients from injury or infection.
  • Created unique looks matching individual client preferences and budgets.
  • Utilized exceptional customer service skills throughout lash consultations and services.
  • Addressed client questions, concerns and requests directly for maximum satisfaction.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained regular client list and successfully handled walk-in customers.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Developed loyal following of clients by providing high-quality services.
  • Increased revenue through effective customer service and inventory management.
  • Demonstrated thorough knowledge of all salon products and services.
  • evaluated employees monthly to give critical feedback to address any weaknesses
  • Set goals to reach company expectations and implemented strategies to meet them.


Customer Service Representative

Med Spa
Houston , Texas
03.2017 - 05.2018
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

BBA - Business Administration

SNHU
Southern New Hampshire University
08.2020 - Current

Skills

Lash and eyebrow maintenance

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Timeline

BBA - Business Administration

SNHU
08.2020 - Current

Lash Technician Manager

Gorgeous Gazes
05.2018 - 09.2023

Customer Service Representative

Med Spa
03.2017 - 05.2018

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Kendra SmithLash Technician Manager