Summary
Overview
Work History
Education
Skills
Timeline
Generic

KENDRELA GASKINS

Pooler,GA

Summary

I'm a Successful Reservation Associate with experience in addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. As a help desk analyst I am excited to bring my skill to CBIZ.

Overview

9
9
years of professional experience

Work History

RESERVATION ASSOCIATE I

PetSmart Corporate
06.2023 - Current
  • Managed high call volume while maintaining a professional demeanor and providing accurate information.
  • Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
  • Provided exceptional customer service by responding promptly to inquiries via phone, email, or online chat systems.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented all interactions accurately in CRM systems, maintaining transparency within the organization regarding case status updates.

SCHOOL RESOURCE OFFICER

Savannah School Police Department
01.2015 - 05.2022
  • Maintained accurate records of incidents requiring intervention or follow-up action, enabling informed decision-making by administration officials.
  • Improved security measures by regularly reviewing surveillance footage and reporting any concerns to administration promptly.
  • Collaborated with administration and teachers to develop crisis plans.
  • Skilled in structuring presentations to effectively communicate key messages and information
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Monitored CCTV cameras and alarm systems for security breaches.

Education

Bachelor of Science - Criminal Justice

ARMSTRONG ATLANTIC STATE UNIVERSITY
Savannah, Georgia
05.2012

Skills

  • Microsoft 365
  • Problem-Solving
  • Customer Service
  • Critical Thinking
  • Team Collaboration
  • Active Listening
  • Documentation And Reporting
  • Customer Relationship Management (CRM)

Timeline

RESERVATION ASSOCIATE I

PetSmart Corporate
06.2023 - Current

SCHOOL RESOURCE OFFICER

Savannah School Police Department
01.2015 - 05.2022

Bachelor of Science - Criminal Justice

ARMSTRONG ATLANTIC STATE UNIVERSITY

Similar Profiles

CREATE PROFILE
KENDRELA GASKINS