Kendres Rhodes
Atlanta,GA
Summary
Accomplished Business Professional with experience and knowledge in Leadership, Area Security Policies and Procedures, Account Management, and Project Management. Seeking the role of Cybersecurity Analyst to foster an enthusiasm for continued development, make a lasting impact, apply practical critical thinking skills, and contribute to the objectives of the Security function and the Brand. Determined to drive innovation and advanced thinking leadership in a motivated environment amongst a diverse group of team members. Excellent source of communication and interpersonal skills, committed to continuous learning and professional development. Focused on serving customers, the community, and stakeholders, by reducing risks and ensuring internal controls are conducted concerning policies and business processes.
Overview
7
7
years of professional experience
Work History
Financial Service Representative
Morgan Stanley E*TRADE
Alpharetta, GA
10.2023 - 12.2023
- Provided excellent customer service by identifying customer needs and determining best solution for them
- Educated customers on Morgan Stanley’s competitive advantage and identify additional products beneficial to client(s)
- Continuously learned about investments and financial markets to address individual client’s investment needs
- Fielded approximately 30 inbound customer inquiries to assist customers with account related requests such as money movement, account updates, and trade requests while following up with customers regarding outstanding account related items.
Senior Relationship Banker/McGriff Insurance Business Claims
Truist
Atlanta, GA
02.2022 - 08.2023
- Supported team sales process by conducting consultative conversations and addressing more complex client needs or financial goals
- Managed internal and engage all components of established Truist Retail Community Banking Leadership Routines
- Understood and maintained internal controls, operational, procedures, and risk management policies
- Provided over 15 financial solutions daily that meet client needs based on consultative conversations and referrals from other business partners for additional business growth opportunities
- Enhanced McGriff Insurance Services Inc. relations with key customers; and assist in direction of carrier-provided claims
- Received loan and utility payments, sending funds to correct destinations.
- Reported directly to branch manager, offering weekly updates on client portfolio performance, new business development progress, and other pertinent metrics.
- Trained new hires on customer service policies and procedures.
- Analyzed customers' financial information to deliver personalized account guidance.
- Assisted clients with credit applications, guiding them through process from initial inquiry to loan approval.
- Conducted financial reviews with clients to identify opportunities for additional product offerings or improvements in their current situation.
Relationship Banker
J.P. Morgan Chase
Atlanta, GA
01.2021 - 02.2022
- Ensured financial transactions are completed accurately and efficiently while complying with all policies, procedures, and regulatory banking requirements
- Monitored and evaluated sales results and initiated steps to boost profit opportunities and productivity levels for clients
- Spearheaded main point of contact for select group of Chase’s affluent clients, as well as other clients in branch
- Partnered with specialists (Wealth Advisors, Mortgage Bankers, and Business Relationships Managers), to connect customers to experts who can help them with specialized financial needs.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Responded to more than 35 customer inquiries daily, regarding new accounts and account services.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
- Streamlined internal processes for improved efficiency, leading to faster transaction processing times and higher customer satisfaction levels.
Product Zone Specialist/Business Specialist/Technical Expert
Apple, Inc.
Dunwoody, GA
05.2017 - 07.2018
- Led business team specialists to ensure that big and small business needs were met by delivering Apple products that fit needs created specifically for individual businesses
- Implemented appropriate software skills to improve customer experiences, assist colleagues, and surpass Apple’s expectations reflected in company's core values
- Troubleshot, diagnosed, and performed repairs of iOS devices, Apple TV, Apple Watch, Beats, and other small appliances and their accompanying software
- Provided over-the-phone technical support for all Apple Products and services
- To stay true to Apple’s service mandate, this position demanded extensive product knowledge and confidence when troubleshooting user issues
- Handled B2B sales for large and small businesses, Integrate apple products and services into businesses daily operations
- Maintained and strengthened relationship between apple and businesses
- Developed effective improvement plans in alignment with goals and specifications.
- Generated reports detailing findings and recommendations.
- Conducted risk assessments for potential business ventures, weighing pros and cons before making informed decisions on whether to pursue new opportunities or not.
- Led cross-functional teams to successfully execute complex projects on time and within budget constraints.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
Education
Bachelor Of Science & Cybersecurity - Cybersecurity
Kennesaw State University
Kennesaw, GA05.2025
Skills
- Experience with hands on troubleshooting software and repairing hardware specifically Apple OS devices
- Helpdesk (Remote)/Technical Support
- Cybersecurity with experience in C#, Java, and Python programming languages
- Technical Support
- Account Management
- Proficient with Point of Sales (POS) System, Epic, UKG (Ultimate Kronos Group), Salesforce(Tableau), Business to Business Sales, and Full Cycle sales
- Versatile with pleasant speaking voice and professional
- Adept at multi-line phones and scheduling software; excellent verbal and written communication abilities
- Skilled with computers with trained experience in multiple interfaces and programs
- Excellent customer care experience, Strong work ethic, Flexible, Leader
- Analytical and Critical Thinking
- Verbal Communication
- Data Entry
Volunteer Profile
- Carrie Steele-Pitts Children’s Home - This children’s home allowed me to give back time, energy, and efforts to build a better tomorrow by building lasting relationships in the community and comfortable homes in underserved communities.
- UPS Special Olympics sponsored by HOPE Foundation - We partnered with UPS and Hope Atlanta Foundation to captain a team and give an exciting experience to children who require special care, in an Olympic-style event full of obstacles.
- M.O.V.E (Men of Visions and Excellence) - Led change in the community, and empowered others to be the change we all wish to see while demonstrating leadership within the classroom.
- Emory College of Arts and Science Program - Participated in medical labs and research by exploring different aspects of biology and the evolution of biology through in-depth experience in genetics, microbiology, and evolution.
- Community volunteer serving in projects such as Feed My Hungry Children, Carrie Steele-Pitts Children’s Home, Special Olympics, Books for Africa, etc.
Education Certification
- 2023, Cybersecurity Basics IBM Certificate
- 2023, Cybersecurity Roles and Operating System Security
- 2023, Cybersecurity Compliance and System Administration
- 2023, Basic Network and Database Security
- 2025, Bachelor of Science & Cybersecurity, Kennesaw State University, Kennesaw, GA
Projects
Program Problem Solving 1 Lab C# - Learned to think algorithmically, or how to break problems down into pieces, and assemble the pieces such that the whole problem is solved. Programming Problem Solving 1 - Enabled to write algorithms as computer program using languages like Java, C#, and C++.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Financial Service Representative
Morgan Stanley E*TRADE
10.2023 - 12.2023
Senior Relationship Banker/McGriff Insurance Business Claims
Truist
02.2022 - 08.2023
Relationship Banker
J.P. Morgan Chase
01.2021 - 02.2022
Product Zone Specialist/Business Specialist/Technical Expert
Apple, Inc.
05.2017 - 07.2018
Bachelor Of Science & Cybersecurity - Cybersecurity
Kennesaw State University