Kendria Hayes-Parker
North Little Rock,Ar
Summary
Goal-oriented marketing expert with natural talents in developing and implementing successful strategies, driving profits, increasing market shares and strengthening customer dominance. Hardworking, performance-oriented leader offering proven expertise in project development, team supervision and campaign enhancement. Prepared to bring 20 + years of progressive experience and take on challenging position with opportunity to make lasting impact on company and customer success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Administrative Specialist
8.22 Legacy Contract Solutions
11.2022 - Current
- Created and updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Conducted research to assist with routine tasks and special projects.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
Collections Specialist
Little Rock Surgery Center
07.2022 - 12.2023
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Researched accounts and completed due diligence to resolve collection problems.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Customer Service Specialist
Blue Cross Blue Shield
11.2020 - 06.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Administrative Assistant
University of Arkansas at Pine Bluff
02.2016 - 11.2020
- With excellent communication, time management and computer skills
- Performed various administrative functions for assigned accounts, such as recording address changes and purging records of deceased customers
- Scheduled and confirmed appointments for Staff, and Dean of Department.
- Greeted visitors and callers and handled inquiries and directed them to appropriate persons according to needs.
- Performed various word processing task.
- Prepared quarterly reports.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
Education
Business Administration In Business Candidate
Arkansas State University
Skills
- Desktop Publishing
- Project Management
- Business Correspondence
- Project Support
- Office Record Management
- Project Planning
- Event Planning
- Event Coordination
- Vendor Management
- Google Suite
- Microsoft Office
- Employee Communications
- Scheduling
- Verbal and Written Communication
- Proposal Development
- Event Staffing
- Event Execution
- Business Management
- Vendor Sourcing
- Event Preparation
- Web Site Content
- Market Research
- Marketing and Advertising
Certification
- CSEP - Certified Special Event Professional
- Certified Life and Business Coach Training 6 years
- Licensed Business Owner - 4 years
Timeline
Administrative Specialist
8.22 Legacy Contract Solutions
11.2022 - Current
Collections Specialist
Little Rock Surgery Center
07.2022 - 12.2023
Customer Service Specialist
Blue Cross Blue Shield
11.2020 - 06.2022
Administrative Assistant
University of Arkansas at Pine Bluff
02.2016 - 11.2020
Business Administration In Business Candidate
Arkansas State University
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