Kendria Jones
Warner Robins,GA
Summary
Experienced and hardworking crisis response professional that is knowledgeable about strategies for reintroducing calm and emotionally- charged crisis and stressful situations. Skilled in reflective listening, relationship-building and collaborative problem-solving. Highly motivated and enthusiastic about helping people in need. Strengths in documentation.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician/
Benchmark Human Services
04.2019 - Current
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Conducted functional behavior assessments, functional analysis, preference assessments, and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
- Implemented strategies to reduce anxiety and stress levels in clients.
- Facilitated family meetings to discuss client progress and behavior plans.
- Updated and maintained customer information, documents and records.
- Scanned documents and saved in database to keep records of essential organizational information.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Collaborated with upper management to improve customer service processes and support structures.
- Used company Database /Microsoft office Suite software to document patient information, progress notes, and treatment plans.
- Ability to work independently
Residential Coordinator
Middle Flint Behavioral Healthcare
02.2015 - 03.2019
- Hired and trained employees, providing day-to-day direction and guidance.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
- Promoted positive relations between residents and staff.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Provided crisis management and intervention during emergency situations.
- Supervised student employees and provided feedback on performance.
- Maintained important organizational paperwork and resident data.
- Developed and implemented service programming and operational guidelines to meet residents' needs and preferences.
Lead Direct Care Staff/ Crisis ASD
In Community Of Georgia Solutions
12.2016 - 03.2020
- Assure the safety of Adolescents
- Monitored adolescents to assess and report physical and behavioral changes to supervisors.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Monitored progress and documented patient health status changes to keep care team updated.
- Developed rapport to create safe and trusting environment for care.
Health Service Technician Lead
River Edge Crisis Unit/ ACT Team
07.2011 - 12.2016
- Created and implemented organizational policies and procedures.
- Managed team schedule and workflow between jobs.
- Monitored status of individuals with chronic health concerns.
- Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
- Participated in hospital and clinic staff meetings to discuss patient care.
- Supported clients in developing coping skills.
- Documented all client interactions and interventions.
- Performed verbal de-escalation to resolve crises.
- Triaged and responded to telephone mental health crisis intervention.
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Collaborated with mental health professionals to coordinate comprehensive care for clients.
Education
High School Diploma -
Southwest High School
Macon, GA05.2011
Skills
- Verbal, Written and Interpersonal Communication
- Active Listening
- Management
- Problem Solving
- Effective Workflow Management
- Patient Behavior Monitoring
- Report Writing
- Crisis Situations
- Client need Assessment
- Intervention management
- Time Management
- Microsoft office Suite, Excel Proficiency
Certification
- RBT - Registered Behavior Technician
- QPR - Subside Prevention
- CPI
- First Aid and CPR
Timeline
Registered Behavior Technician/
Benchmark Human Services
04.2019 - Current
Lead Direct Care Staff/ Crisis ASD
In Community Of Georgia Solutions
12.2016 - 03.2020
Residential Coordinator
Middle Flint Behavioral Healthcare
02.2015 - 03.2019
Health Service Technician Lead
River Edge Crisis Unit/ ACT Team
07.2011 - 12.2016
High School Diploma -
Southwest High School
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