Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kendria Modica

Irving

Summary

Dedicated caregiver skilled in personal care, medication administration, and health monitoring. Committed to enhancing resident well-being through compassionate support and effective communication. Compassionate and detail-oriented caregiver with over five years of experience in personal care and medication management. Proven ability to develop individualized care plans and maintain accurate documentation, ensuring quality support for residents.

Overview

14
14
years of professional experience

Work History

Caregiver

ProLink Healthcare
Carrollton
10.2019 - Current
  • Assisted residents with daily living activities and personal care needs.
  • Monitored resident health and reported changes to nursing staff.
  • Engaged residents in social activities to promote mental well-being.
  • Maintained a clean and safe environment for all residents.
  • Collaborated with team members to develop individualized care plans.
  • Administered medication as directed by healthcare professionals.
  • Provided companionship and emotional support to enhance resident comfort.
  • Documented resident progress and communicated updates to families regularly.
  • Supported bathing, dressing and personal care needs.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Improved patient outlook and daily living through compassionate care.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Laundered clothing and bedding to prevent infection.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.

Personal Assistant

Bright Home Health
Carrollton
08.2019 - Current
  • Organized schedules and appointments for healthcare providers and clients.
  • Managed communication between clients, families, and medical staff effectively.
  • Prepared and maintained patient records using electronic health record systems.
  • Coordinated transportation arrangements for clients attending medical appointments.
  • Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.

Caregiver

Brookdale Senior Living Facility
Bedford
11.2024 - 08.2025
  • Assisted residents with daily living activities and personal care needs.
  • Monitored resident health and reported changes to nursing staff.
  • Engaged residents in social activities to promote mental well-being.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Improved patient outlook and daily living through compassionate care.

Customer Service Representative

Globe Life Insurance
Mckinney
11.2022 - 07.2024
  • Assisted customers with policy inquiries and claims processing.
  • Managed customer accounts and updated personal information efficiently.
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Documented customer interactions accurately in the company database systems.
  • Maintained a positive attitude while handling high-volume customer interactions daily.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Medication Aide

Cedar Crest Senior Living
Lewisville
09.2021 - 10.2022
  • Administered medication to residents according to prescribed schedules.
  • Monitored residents for side effects and reported changes to nursing staff.
  • Assisted with daily living activities to enhance residents' comfort and well-being.
  • Maintained accurate medication records and documentation for compliance.
  • Educated residents and families on medication management and safety practices.
  • Participated in training sessions to stay updated on best practices in medication administration.
  • Collaborated with healthcare team to ensure quality care for residents.
  • Ensured cleanliness and organization of medication storage areas for safety compliance.
  • Prepared and distributed medications according to physician's instructions using appropriate techniques and procedures.
  • Monitored patient vital signs such as temperature, pulse rate and blood pressure.
  • Administered oral medications to patients in accordance with doctor's orders.
  • Maintained accurate medication records for each patient.

Customer Service Representative

Optum Health/United Healthcare
Richardson
08.2016 - 07.2021
  • Assisted customers with policy inquiries and claims processing.
  • Provided detailed product information to help customers choose suitable coverage.
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Collaborated with team members to enhance service delivery and workflow efficiency.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Customer Service Representative

Spectrum
Irving
03.2012 - 07.2016
  • Assisted customers with policy inquiries and claims processing.
  • Provided detailed product information to help customers choose suitable coverage.
  • Managed customer accounts and updated personal information efficiently.
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Collaborated with team members to enhance service delivery and workflow efficiency.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained a positive attitude while handling high-volume customer interactions daily.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Education

DIPLOMA -

CORNERSTONE CHRISTIAN CORRESPONDENCE SCHOOL
TOWNSEND, GEORGIA
01.2014

Skills

  • Personal care
  • Medication administration
  • Health monitoring
  • Care plan development
  • Patient documentation
  • Electronic health records
  • Transportation coordination
  • Client relationship management
  • Emotional support
  • Documentation
  • Active listening
  • Special needs care
  • Verbal and written communication skills
  • Compassionate communication
  • Care plan assessment
  • Elderly care
  • Client transportation
  • Safety awareness
  • Housekeeping tasks

Timeline

Caregiver

Brookdale Senior Living Facility
11.2024 - 08.2025

Customer Service Representative

Globe Life Insurance
11.2022 - 07.2024

Medication Aide

Cedar Crest Senior Living
09.2021 - 10.2022

Caregiver

ProLink Healthcare
10.2019 - Current

Personal Assistant

Bright Home Health
08.2019 - Current

Customer Service Representative

Optum Health/United Healthcare
08.2016 - 07.2021

Customer Service Representative

Spectrum
03.2012 - 07.2016

DIPLOMA -

CORNERSTONE CHRISTIAN CORRESPONDENCE SCHOOL

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