Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kendria Reynolds

Baton Rouge,LA

Summary

  • Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
  • Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
  • Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

8
8
years of professional experience

Work History

Enviromental Service Manager

Compass Group Inc.
07.2023 - 12.2023
  • Managed hazardous materials, ensuring proper storage, handling, and disposal procedures were followed.
  • Streamlined facility operations by conducting thorough environmental audits and identifying areas for improvement.
  • Facilitated interdepartmental collaboration to drive continuous improvements in environmental performance metrics across the organization.
  • Ensured safe working conditions by enforcing strict adherence to safety protocols among staff members.
  • Optimized resource utilization with strategic planning and allocation for various environmental projects.
  • Evaluated emerging technologies for potential integration into existing processes, driving efficiency gains while minimizing ecological impact.

Call Center Representative

Conns Distribution Center
06.2021 - 07.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Responded to customer calls and emails to answer questions about products and services.

Stock Warehouse Supervisor

Amazon
12.2020 - 03.2021
  • Reduced stock discrepancies by conducting thorough and regular audits of physical inventory.
  • Developed strong relationships with suppliers to ensure smooth delivery coordination and minimize delays.
  • Increased employee productivity through targeted training programs and performance feedback sessions.
  • Collaborated with other departments to improve cross-functional communication and streamline operations.
  • Ensured timely order fulfillment with efficient picking, packing, and shipping processes.
  • Managed cross-docking operations effectively while ensuring proper segregation, storage and handling of goods according to their respective categories.
  • Managed a team of warehouse staff, providing guidance on tasks, schedules, and performance expectations.

Product Manager

CINTAS, Professional Uniform And Facility Services
09.2018 - 12.2020
  • Communicated effectively with team members to deliver updates on project milestones and deadlines.
  • Developed product documentation to communicate upcoming features and products to internal teams.
  • Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
  • Analyzed metrics to measure product performance.
  • Coordinated design meetings and decisions with internal departments and teams.
  • Collaborated with sales, marketing, and support teams to launch products on time and within budget.
  • Maintained positive vendor relations to build strong partnerships.
  • Documented user stories, specifications, and product features into detailed work order to communicate across teams and build mandatory requirements.

Private Sitter

Home Instead
03.2016 - 09.2018
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Diplomatically slipped into care situations without further straining family dynamics, working to quell disagreements and advocating for patient.
  • Monitored medications for interactions and need for change to manage health conditions.
  • Took initiative to investigate anomalies in behavior or physical condition and advocated for further evaluation by skilled professionals.
  • Supervised daily activities and provided assistance to staff.
  • Maintained patient's home environment to keep safe, clean and familiar.
  • Engaged patient in appropriate stimulation activities and physical activity.
  • Evaluated patient behavior and condition and reported new or unusual issues to doctor and family members.

Education

Associate of Science -

Ultimate Medical Academy
Virtual

High School Diploma -

Capitol High School
Baton Rouge, LA
05.1995

Skills

  • Customer Service
  • Verbal and written communication
  • Complex Problem-Solving
  • Team Leadership
  • Time Management
  • Permitting and Licensing
  • Active Listening
  • Environmental Policy Development
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Conflict Resolution
  • Money handling abilities
  • Complaint Handling
  • Critical Thinking
  • Hazardous Materials Handling
  • Problem-solving abilities
  • Emergency Response Planning
  • Warehouse Safety
  • Loading and unloading
  • Shipping and receiving
  • Scheduling and Planning
  • Pallet Jack Operation
  • Customer care
  • Problem-Solving

Languages

English
Full Professional

Timeline

Enviromental Service Manager

Compass Group Inc.
07.2023 - 12.2023

Call Center Representative

Conns Distribution Center
06.2021 - 07.2022

Stock Warehouse Supervisor

Amazon
12.2020 - 03.2021

Product Manager

CINTAS, Professional Uniform And Facility Services
09.2018 - 12.2020

Private Sitter

Home Instead
03.2016 - 09.2018

Associate of Science -

Ultimate Medical Academy

High School Diploma -

Capitol High School

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Kendria Reynolds