Kendria Stokes
Rosharon,TX
Summary
Servant leader with over 12 years of experience in developing and executing IT strategies aligned with organizational goals. Successfully orchestrated the end-to-end management of hardware/software deployments, system upgrades, and integration of new technologies with third party systems within sectors such as the Department of Defense (DoD), National Aeronautics and Space Administration (NASA), and the Healthcare IT industry. A strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
Work History
Senior Program Manager
Becton Dickinson (BD Medical)
10.2016 - Current
- Managed a portfolio of large-scale hospital IT / medical device projects (over 200 hospitals with over 100 million dollars of revenue) for scope, timeline, budget, risk assessment/mitigation, resources, workflow, quality, contracted deliverables including design, planning, forecasting, manpower, scheduling, implementation, CRM, execution, milestone reviews, KPIs, and stakeholder reporting
- Develop and implement disaster recovery plans and procedures for customer's IT infrastructure. Conduct risk assessments to identify potential threats and vulnerabilities. Coordinate with various departments to develop mitigation strategies
- Successfully orchestrated the end-to-end management of proprietary pharmacy technologies involving hardware/software deployments, system upgrades, and integration of new technologies and third party systems
- Optimize multiple projects simultaneously across business units and application teams throughout the product development life cycle
- Implemented agile principles in non-development areas, such as project management and business analysis, resulting in a more holistic agile approach that improved overall project success rates
- Employed strategic planning and risk management techniques to ensure successful outcomes; Result: All programs were delivered on time and within budget
- Led a cross-functional agile team of Engineers, IT, and Pharmacy professionals, fostering collaboration and ensuring each team member's strengths were utilized to overcome challenges
- Collaborate with stakeholders and product implementation teams to ensure enhanced project/product quality and QA to maximize test strategies, processes, and delivery for medium and large-scale projects
- Utilized agile metrics and key performance indicators (KPIs) to track and communicate project progress, allowing stakeholders to make informed decisions and adjustments as needed
- Drives strategic planning for BD and provides leadership to the product implementation teams at customer sites
- Ensure IT governance and standards are maintained by utilizing all governance tools (scope document, project status reports, risk and change logs, tollgates, etc.), for all assigned projects, to optimize and manage all projects
- Played a key role in system optimization, process improvement that directly contributed to an overall increase in operational efficiency
- Assisted in the negotiation process for IT/medical device contracts, while ensuring cost-effectiveness, compliance, and favorable terms for the organization
- Designed, coordinated, and delivered instructor-led sessions using multiple technologies (classroom-based and web-based) for the assigned products or performance support needs across multiple domestic and international offices
- Managed complex learning-related initiatives as a business partner with internal and external customers focusing on product use, installation, support, and service for multiple product lines
- Support initiatives targeting organizational improvement and/or new product development for BD business units and customers
- Created detailed project plans for each program and executes to plan; Leads, monitors, and reports on the progress of projects, ensuring the accuracy of status reports and data related to team metrics.
Senior IT Administrator / Program Manager
Leidos
04.2014 - 10.2016
- Served as technical subject matter expert and liaison for the development, testing, implementation, and maintenance of the Department of Defense (DoD) - Navy and Marine Corp mental health patient intake software system; Improved overall care of patients by providing clinicians with web-based system that provides comprehensive views of patients overall mental health, tracks patients' progress, provides real-time results of outcome measures, and prevents patients from being lost during transitions
- Designed and developed the Department of Defense internal and external websites to serve as the designated support center for clients to report software and hardware issues. Leveraged ticketing system and CRM to track and monitor customer reported issues and customer satisfaction
- Ensured smooth operation of the DoD IT infrastructure. This included configuring and managing software systems, troubleshooting IT issues, and providing direct support to end users for any technology-related concerns
- Defined and managed feedback loop, integrating customer complaints and suggestions into future software releases/updates
- Implemented IT system enhancements and modifications, managing the IT inventory, and ensuring the organization’s IT processes align with business goals.
- Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.
- Trained over 1000 end-users on the functions and features of the mental health intake software across the Navy and Marine Corp
- Compiled IT training and assessment resources based on understanding of technical processes and skills-development needs.
- Developed training materials and self-help reference guides for end users to reduce dependency on training team
Senior Consultant
Booz Allen Hamilton
11.2013 - 04.2014
- Served as a liaison between various DoD stakeholders; Ensured that the technical vision and business needs for each project were communicated and successfully met
- Directed subject matter experts (SMEs) to develop and deliver web-based, face-to-face or virtual instructor-led sessions using adult learning principles to enhance the learning experience
- Designed and developed a wide variety of support materials and performance solutions that range from industry standard to new approaches
- Streamlined and developed an automated process to collect 60 day customer service surveys on newly released programs and trainings.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Technical Lead
Cimarron Software Services Inc
06.2011 - 10.2013
- Managed software maintenance activities in support of the International Space Station and Shuttle Program at the National Aeronautics and Space Administration (NASA).
- Directed 40 student engineers and developers that specialized in developing web applications, work-flow processes, and database management.
- Delegated tasks based on clear understanding of each team members' skillset and managed the execution/delivery of projects.
- Assigned and tracked projects for the team, managed their work performance of delivery, conducted monthly one-to-one meetings, and performance reviews.
- Developed SharePoint pages with workflow capabilities to manage client projects.
- Managed the hiring and termination process for student engineers and developers.
- Evaluated project plans and recommended adjustments based on review of objectives and requirements
- Coordinated the involvement of all cross functional internal resources, including support, services, and management services, to achieve highest level of satisfaction.
- Developed and implemented a transition to support process across the department that improved overall process efficiency
- Provided educational expertise and mentoring to junior team members.
Education
Master of Science - Computer Information Systems
Prairie View Agricultural and Mechanical University
Prairie View, TX05.2015
Bachelor of Business Administration - Management Information Systems
Prairie View Agricultural and Mechanical University
Prairie View, TX05.2011
Skills
- Strategic Planning
- Risk Management
- Asset Management
- Agile Methodology
- Servant Leadership
- Salesforce
- SAP CRM, ECC
- QlikView
- Microsoft Cloud Technologies
- Program Management
- IT Project Management
- Process Management
- Operations Management
- Sales Support
- Cross-Functional Team Leadership
- Disaster Recovery
Timeline
Senior Program Manager
Becton Dickinson (BD Medical)
10.2016 - Current
Senior IT Administrator / Program Manager
Leidos
04.2014 - 10.2016
Senior Consultant
Booz Allen Hamilton
11.2013 - 04.2014
Technical Lead
Cimarron Software Services Inc
06.2011 - 10.2013
Master of Science - Computer Information Systems
Prairie View Agricultural and Mechanical University
Bachelor of Business Administration - Management Information Systems
Prairie View Agricultural and Mechanical University
Similar Profiles
Mariles MirandaMariles Miranda
Molding Machine Operator at BD Becton Dickinson BD - MedicalMolding Machine Operator at BD Becton Dickinson BD - Medical
Christian SteinerChristian Steiner
Associate Territory Manager at Becton Dickinson BD MedicalAssociate Territory Manager at Becton Dickinson BD Medical
Gurlie Koay, Yau FengGurlie Koay, Yau Feng
Account Manager at Becton Dickinson BD MedicalAccount Manager at Becton Dickinson BD Medical