Summary
Overview
Work History
Education
Skills
Authorizedtowork
Personal Information
Timeline
Generic

Kendria Taylor

Memphis,TN

Summary

Well-trained clerical and customer service professional with solid background in office settings. Professional demeanor and telephone etiquette with exceptional people skills and well-organized nature. Successful at operating in fast-paced environments to handle any administrative need. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Polite and professional Contact Representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

17
17
years of professional experience

Work History

Contact Representative

Internal Revenue Service, IRS
11.2021 - Current
  • Adapted communication style based on individual preferences or cultural backgrounds of clients, ensuring clear understanding from both parties.
  • Managed a high volume of inbound calls daily, maintaining composure under pressure while providing top-notch service to clients.
  • Provided exceptional service by proactively addressing taxpayers'' needs and concerns.
  • Improved customer satisfaction by resolving issues efficiently and professionally. Makes lien determinations and referrals to other departments and business units and initiates adjustments on tax accounts to ensure proper assessments, filing status, or application of payments. Independently reviews cases and identifies the nature, scope and depths of issues involved to resolve cases. Case building and inventory management.

Front Desk Clerk

Dove Family Dentistry
01.2017 - 12.2020
  • Registering new patients, scheduling appointments, making patient charts and making sure patients are satisfied, scheduling appointments. Provides procedural information to patients and their representatives in office or over the phone. Researches and analyzes information retrieved from the insurance systems to verify payments and financial information.

Patient Service Representative

Cherokee Healthcare Services
09.2012 - 11.2016
  • As a front desk agent written and verbal correspondence, payment collection, the maintenance of patient charts, scheduling, and ensuring that patients are satisfied with their visit.

Sales Manager

Aflac
01.2007 - 03.2013
  • Overseeing the daily sales and transactions of the members and marketing department
  • Overseeing the employees and the daily transactions
  • Conducting Daily cash and credit card reports for home office.

Education

Associates - Human Resources Management

University Of Memphis
Memphis, TN

Skills

  • Attractions and amenities knowledgeable
  • Multi-line phone systems
  • Cash transactions
  • Conflict management
  • Listening skills
  • Effective planning
  • Keenness of insight
  • Administrative skills
  • Microsoft Office
  • Analytical mastery
  • Transportation information
  • Safety and security procedures
  • Credit and cash payments
  • Reservations
  • Mail and packages
  • Inventory oversight
  • Team oversight
  • Time management
  • Payment oversight
  • Marketing
  • Oral and written communications
  • Company policies and procedures
  • Data entry proficiency
  • Assertiveness
  • Empathy and patience
  • Goal-Oriented

Authorizedtowork

Yes

Personal Information

Willing To Relocate: Anywhere

Timeline

Contact Representative

Internal Revenue Service, IRS
11.2021 - Current

Front Desk Clerk

Dove Family Dentistry
01.2017 - 12.2020

Patient Service Representative

Cherokee Healthcare Services
09.2012 - 11.2016

Sales Manager

Aflac
01.2007 - 03.2013

Associates - Human Resources Management

University Of Memphis
Kendria Taylor