Kendriana Smoot
Toledo
Summary
A professional in customer service with strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and managing team performance. Reliable and adaptable, ensuring seamless operations and customer satisfaction in dynamic environments. Prepared to lead and support team to meet and exceed goals.
Im also experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
7
7
years of professional experience
Work History
Home Health Aide
Advanced Home Care Inc.
06.2024 - Current
- Trained new staff on care protocols, enhancing team effectiveness and service quality within the organization.
- Streamlined daily routines by implementing efficient scheduling practices, improving caregiver-client matching processes.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Customer Service Supervisor
Burlington Coat Factory
01.2023 - Current
- Implemented process improvements that help with workflow and reduced response times.
- Developed training materials to help with employee product knowledge .
- Coordinated scheduling for peak business hours.
- Collaborated with management to establish goals and improve the overall standards of the front end.
- Collaborated with other departments to address recurring customer concerns, that could affect are service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Promoted a healthy and positive work environment through open communication and by fostering team collaboration.
- Reporting loss prevention
- Opening and closing the store
- Cash handling ( handling all deposits, check mailings, and store change orders)
Home Health Aide
Med One Care
09.2018 - 06.2024
- Provided compassionate personal care to clients, ensuring comfort and dignity during daily activities.
- Assisted clients with mobility, medication management, and meal preparation to promote health and well-being.
- Monitored patient conditions by documenting vital signs and reporting changes to healthcare professionals.
- Developed individualized care plans in collaboration with families and healthcare teams for optimal support.
- Advocated for client needs and preferences, fostering strong relationships between clients, families, and healthcare providers.
Customer Service Lead
Burlington Coat Factory
07.2021 - 01.2023
- Led team in resolving customer conflicts
- Store cleanliness
- Stocking of products
- Running the registers
- Opening and closing the store
- Counting down the tills at night
- Discounting merchandise
Education
High School Diploma -
Rodgers High School
Toledo, OHSkills
- First aid and safety
- Problem-solving
- Customer service
- Multitasking and organization
- Team building and leadership
- Decision-making
- Cash handling
- Customer complaint resolution
- Department operations
- Payment processing
- Work ethic and integrity
- Patience and empathy
- Time management skills
Languages
English
Native or Bilingual
Timeline
Home Health Aide
Advanced Home Care Inc.
06.2024 - Current
Customer Service Supervisor
Burlington Coat Factory
01.2023 - Current
Customer Service Lead
Burlington Coat Factory
07.2021 - 01.2023
Home Health Aide
Med One Care
09.2018 - 06.2024
High School Diploma -
Rodgers High School