Kendric Harrison
Shelby Township,MI
Summary
Highly experienced Process Assistant with 5 years of experience in operations planning, production evaluation, and employee training. Skilled in forecasting order demands, identifying and addressing operational problems, and maintaining quality standards. Proven ability to increase profitability through best practices and procedures training.
Overview
7
7
years of professional experience
Work History
Process Assistant
Amazon
06.2019 - Current
- Support daily management of department duties, including allocating labor, leading meetings, assigning job duties and communicating with other departments (Pick,Pack, and Ship Dock)
- Assisted with the day-to-day management (workflow assignments) of a minimum of 60 employees
- Reviewed the work forecasts and determined the productivity needs to meet the daily objectives
- Partnered with other Area Managers (Pack and Ship Dock) to balance labor and ensure an efficient operating shift
- Supported all safety programs and OSHA compliance to ensure a safe work environment
- Responsible for daily and weekly shift plans across shifts, as well as peak potential and critical roles staffing
- Actively suggested operational improvements to enhance quality, improve production times and reduce costs
Customer Service Representative
Blue Cross and Blue Shield
05.2018 - 06.2019
- Intuitively navigated customer management system to handle 120 daily customer inquiries effectively, reducing customer escalation by 60%
- Applied problem-solving skills to identify customer pain points promptly, resulting in a 30% increase in customer satisfaction ratings
- Spearheaded the implementation of a new CRM system, leading to a 40% contraction in response time
- Trained 5 new customer service representatives significantly reducing onboarding time by two weeks
- Devised a feedback reporting system that generates customer experience insights, improving product upgrades and thus boosting customer retention by 35%
Education
Software Development Engineering Certification -
Correlation One
Detroit, MI04.2024
Software Development Engineering Certification -
Correlation One
Detroit, MI11.2023
Associate Of Business Administration -
Wayne State University
Detroit, MI05.2022
Skills
- Strategic Planning
- Policy and procedure modification
- Relationship building and management
- Process improvement
- Verbal and written communication
- Receptive to feedback
- Written and verbal communication
- Time Management
- Organizational skills
Timeline
Process Assistant
Amazon
06.2019 - Current
Customer Service Representative
Blue Cross and Blue Shield
05.2018 - 06.2019
Software Development Engineering Certification -
Correlation One
Software Development Engineering Certification -
Correlation One
Associate Of Business Administration -
Wayne State University
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