Kendric Sepulveda
San Antonio,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Waitress
Pluckers Wing Bar
01.2024 - 10.2024
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Host
Osaka Japanese Steak & Sushi
01.2024 - 08.2024
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Completed daily side work and opening and closing duties without fail.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
Sales Associate
Hollister Co.
11.2022 - 08.2023
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Team Member
Jugo Acai & Juice Bar
01.2021 - 11.2022
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong cooperative relationships with coworkers and managers.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Assisted customers in selecting merchandise best suited to needs.
- Assisted with inventory counts and stocking of merchandise.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
Education
Bachelor of Arts - Psychology
The University of Texas At San Antonio
San Antonio, TX06-2027
Skills
- Greeting guests
- Reliable and punctual
- Exceptional customer service
- Multitasking proficiency
- Effective Time Management
- Problem-solving skills
- Teamwork and Collaboration
- Stocking and Receiving
- Cash Register Operation
- Sales expertise
- Store Opening and Closing
Timeline
Waitress
Pluckers Wing Bar
01.2024 - 10.2024
Host
Osaka Japanese Steak & Sushi
01.2024 - 08.2024
Sales Associate
Hollister Co.
11.2022 - 08.2023
Team Member
Jugo Acai & Juice Bar
01.2021 - 11.2022
Bachelor of Arts - Psychology
The University of Texas At San Antonio
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