Kendrick Allen
Houston,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Production Operator
Fiserv
Houston, TX
10.2023 - Current
- Maintained accurate logs and records of production output, quality control tests, and other related activities.
- Followed detailed instructions for operating complex manufacturing equipment in a safe manner.
- Collaborated with team members to increase efficiency and productivity on the production line.
- Adjusted machine settings as necessary to meet customer specifications for product size or shape.
Manager
The Boudin Shack
Houston, TX
07.2022 - Current
- Managed and motivated employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes
- Maintained professional, organized, and safe environment for employees and patrons
- Resolved staff member conflicts, actively listening to concern and finding appropriate middle ground
- Maximized performance by monitoring daily activities and mentoring team members.
Dispatch Manager
Greenlite Express
Houston, TX
12.2007 - 09.2022
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortage
- Reported management operational activities and maintained current records
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture
- Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements
- Evaluated current operational processes to help develop, implement and improve practices
- Answered phone calls and responded to customer emails
- Scheduled deliveries and pickups according to customer needs
- Scheduled and organized delivery routes
- Managed customer accounts and invoicing
- Monitored and tracked dispatch communication systems
- Utilized dispatch software to enter customer orders, deliveries and receipts.
Education
High School Diploma -
Contemporary Learning Center
05.1991
Some College (No Degree) - Business
Houston Community College
Houston, TXSkills
- Verbal and Written Communication
- Team Leadership
- Customer Relationship Management
- Lead Generation
- Finance and Accounting Operations
- Managing Routines
- Managing Employee Relations
- Employee Training
- Performance Tracking and Evaluations
- Staff Development
- Expense Tracking
- Budget Control
- Material Quality Control
- Materials Handling
- Assembly and Production
- Manufacturing
Timeline
Production Operator
Fiserv
10.2023 - Current
Manager
The Boudin Shack
07.2022 - Current
Dispatch Manager
Greenlite Express
12.2007 - 09.2022
High School Diploma -
Contemporary Learning Center
Some College (No Degree) - Business
Houston Community College
Similar Profiles
Alicia R. JonesAlicia R. Jones
Quality Assurance Engineer at FiservQuality Assurance Engineer at Fiserv
Shantina RobertsShantina Roberts
Client Tech Support at FiservClient Tech Support at Fiserv
Tabitha GrateTabitha Grate
Terminal Support Specialist at FiservTerminal Support Specialist at Fiserv
Melinda EarleyMelinda Earley
Customer Service Representative at FiservCustomer Service Representative at Fiserv
Jakwannai WashingtonJakwannai Washington
Lead Teacher, Biology & Biomedical Science at Sheldon Independent School DistrictLead Teacher, Biology & Biomedical Science at Sheldon Independent School District