Kendrick Astin
Griffin,GA
Overview
22
22
years of professional experience
Work History
Operations Manager
Kuehne + Nagel Inc
11.2023 - Current
- Streamlined operational processes, enhancing workflow efficiency and reducing delays.
- Led cross-functional teams to improve service delivery and customer satisfaction.
- Coordinated logistics operations, ensuring timely deliveries and compliance with regulations.
- Facilitated communication between departments to enhance collaboration and problem-solving capabilities.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Facilitated smooth collaboration between departments through clear communication channels.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Operations Supervisor
DHL SUPPLY CHAIN
05.2021 - 11.2023
- Oversee all shift activities of up to 50 employees, delegate work assignments, manage timely data collection to update operation metrics to achieve productivity targets, reduce costs by eliminating errors.
- Troubleshoot RF and tablets when system issues occur.
- Manage KRONOS to ensure payroll is accurate.
- Making Safety a priority and ask all associates to buy in on the sites safety agenda
- Manage performance of all associates by monitoring Nulogy and JDA to ensure everyone is engaged in productive activities during the shift.
- Prepare daily production reports along with attendance roster.
- Prepare daily inbound, outbound and production reports to ensure LIP's are met or exceeded
- Coach, mentor and train all associates for success and confidence in their respective roles.
- Ensure lift inspections are performed daily and any equipment issues are reported immediately.
- Set up production lines for incoming shift to bolster production for the team.
Operations Lead
Ferrero
03.2021 - 05.2021
- Assist with day-to-day operations, train employees, strategize process improvements.
- Fill in where needed in all functions of warehouse operations including expediting workloads, loading/unloading shipments, and organizing appointment
Lift Truck Operator
Kimberly Clark
07.2018 - 03.2021
- Case picking, loading/unloading warehouse shipments, inventory management, batch accuracy, stocking and stowing pallets to pick rack locations, quality control and housekeeping.
Business Owner/Operator
Auto Konnect
09.2014 - 07.2018
- Perform meticulous and deep clean auto services, install radio equipment, great attention to detail, time management skills, operating buffers, steamers, and various equipment, perform inspections, manage inventory, order supplies, respond to client inquiries and fulfil requests.
Operations Manager
All American Quality Foods
07.2003 - 06.2014
- Responsible for keeping store well stocked and always maintained. Hands on with employees to ensure proper procedures were taught for overall store success, and to create a pleasant shopping experience for repeat business. Schedule employees to ensure adequate manpower depending on business volume.
Education
High School -
Griffin High School
Griffin, GA05.1996
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
Timeline
Operations Manager
Kuehne + Nagel Inc
11.2023 - Current
Operations Supervisor
DHL SUPPLY CHAIN
05.2021 - 11.2023
Operations Lead
Ferrero
03.2021 - 05.2021
Lift Truck Operator
Kimberly Clark
07.2018 - 03.2021
Business Owner/Operator
Auto Konnect
09.2014 - 07.2018
Operations Manager
All American Quality Foods
07.2003 - 06.2014
High School -
Griffin High School