Kendrick Bolton

Monitoring computer operations and communication networks, carrying out a production processing schedule, and responding to issues within the operations center. Submitted and monitored saves. Trouble-shoot job errors on multiple platforms and escalated to the appropriate support teams. Monitor LPARS to ensure systems are up and running.

Received span and settlement price files from various exchanges and vendors.

Ran overnight processing for 5 different environments using RISC operating system. Monitored the transfer of faxes to hundreds of customers globally.

Properly communicated and escalated processing problems to supervisors, managers, business, and vendors.

Printed reports and statements for customers and ensured that requirements were met.

Coordinated the weekly stable Ops meeting discussing various issues that occurred during overnight processing.