Summary
Overview
Work History
Education
Skills
Timeline
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KENDRICK BROWN

Fort Worth,Texas

Summary

Management professional with strong track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Committed to fostering collaborative environment and achieving operational goals. Reliable and adaptable to changing demands, with focus on leadership and communication.


Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

19
19
years of professional experience

Work History

Shift Manager

Walmart
03.2019 - 06.2024
  • Manage 15 associates to ensure freight was stocked daily
  • Protect employees’ confidentiality while maintaining payroll files in accordance with company policy and governmental regulations
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Complete critical data analysis of imported time and attendance systems to ensure accurate transfer of hours, paid time off, and unpaid time off
  • Also did scheduling request and set up interviews
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.

Tax Processor

Penny Mac Mortgage
03.2015 - 10.2023
  • Paid taxes from the homeowner’s escrow accounts
  • Underwriter- Ensure that all loan applicants meet all income, credit, and debt ratio requirements, and then decide to apply or deny the loan
  • Also review a property’s appraisal to make sure its accurate and that the income is worth the loan amount
  • Identify new resources within community and discuss opportunities to blend capabilities with current programs
  • Kept current on relevant changes in tax laws and regulations, ensuring accurate application in client cases.
  • Provided support during audits, gathering necessary documentation and assisting clients throughout the process.
  • Managed a high volume of client cases, demonstrating strong organizational skills and attention to detail.

Bankruptcy Quality Analyst/ Foreclosure Specialist

Bank of America
11.2013 - 03.2014
  • Bankruptcy document execution
  • Communicate with attorneys to provide remediation for incorrect documents
  • Complete documents according to investor and insurer guidelines
  • Completed detailed document verifications and research prior to completing document Tax Processing, non-escrow to escrow, paying delinquent tax accounts, to prevent from going into foreclosure or tax sale
  • Resolving escalated items from the client
  • Dealing attorneys to redeem property taxes that have gone into tax sale
  • Paying defaulted items to current
  • Managed and overseen bankruptcy and foreclosure documents on a daily basis
  • Analyzed quality and performance data to support operational decision-making.
  • Created and revised procedures, checklists and job aids to reduce errors.

AML Compliance

Bank of America
07.2011 - 11.2013
  • Reviewed and analyzed compliance monitoring reports and other related source documents for suspicious/ unusual patters of activity
  • Drafted due diligence and suspicious activity report when necessary
  • Analyzed and documented AML business process and formulate related change requirements
  • Maintained, amended, enhanced, internal AML policies and procedures including risk assessments, AML policies and compliance procedures manual
  • Handled AML regulatory and internal audits examinations as required
  • Responsible for coordinating metrics reporting for Bank of America compliance program
  • Strengthened AML compliance culture through regular communication, workshops, and awareness campaigns.
  • Contributed to the ongoing maintenance of a comprehensive risk-based approach to AML compliance by identifying emerging risks and recommending appropriate mitigation strategies.

Tax Specialist

CoreLogic Corp
11.2005 - 07.2011
  • Tax Processing, non-escrow to escrow, playing delinquent tax accounts, to prevent from going into foreclosure or tax sale
  • Resolving escalating items from clients
  • Dealing with attorneys to redeem property taxes that have gone into tax sale
  • Maintained thorough and current understanding of applicable tax laws.
  • Collaborated with cross-functional teams to ensure seamless communication and coordination on tax-related matters.

Education

General Studies -

Jones County Junior College
Ellisville, MS

High School Diploma -

R.H. Watkins High School
Laurel, MS
05.1993

Skills

  • Management
  • Claims Analyst
  • Business Analyst
  • Bankruptcy Remediation (POC, PCN, MFR, LAS, Validation, BK Closing)
  • Loan and Mortgage Servicing
  • Customer Service
  • Loss Mitigation
  • Loan Modifications
  • Leadership
  • Foreclosures
  • Collections
  • Cash handling
  • Employee training
  • Handling customer complaints
  • Training and mentoring
  • Relationship building
  • Staff training and onboarding
  • Schedule management
  • Inventory controls

Timeline

Shift Manager

Walmart
03.2019 - 06.2024

Tax Processor

Penny Mac Mortgage
03.2015 - 10.2023

Bankruptcy Quality Analyst/ Foreclosure Specialist

Bank of America
11.2013 - 03.2014

AML Compliance

Bank of America
07.2011 - 11.2013

Tax Specialist

CoreLogic Corp
11.2005 - 07.2011

General Studies -

Jones County Junior College

High School Diploma -

R.H. Watkins High School

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KENDRICK BROWN