Hi, I’m
KENDRICK BROWN
Jonesboro,AR
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Accomplished Sales Manager offering 24 years of experience developing and maximizing product sales. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.
Overview
24
years of professional experience
1
Certification
Work History
CANNON FORD NISSAN
Sales Manager
08.2018 - 06.2023
Job overview
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Established and cultivated solid business relationships with new or existing customers.
Ashley Furniture Homestore
Sales Manager
01.2015 - 08.2018
Job overview
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Texas Energy Services
Sales Coordinator
05.2009 - 12.2014
Job overview
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Improved productivity by increasing customer communication and responding to feedback.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Compiled client profiles and entered information into operating system.
- Prepared pricing strategies for current customers to enhance sales and increase profitability.
Telequest Voice Services
Sales Consultant
06.2005 - 05.2009
Job overview
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Maximized customer retention by resolving issues quickly.
RGM LITES INC
Sales Executive
03.1999 - 06.2005
Job overview
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
Education
Tarrant County College DistrictFort Worth, TX
Bachelor of Science from Psychology
08.2013
Ashford UniversitySan Diego, CA
Associate of Applied Science from Behavioral Sciences
09.2007
Blytheville High SchoolBlytheville, AR
High School Diploma
05.1997
Skills
- Goals and Performance
- Direct Sales
- Sales Expertise
- Sales Territory Growth
- Coaching and Mentoring
- National Account Management
- Market and Competitive Analysis
- Business Development and Planning
- Sales Strategy Development
- Prospecting Skills
- Effective Retail Sales Manager
- Marketing Strategies
- Promotional Sales Events
- Fortune 500 Company Sales
- Lead Identification and Generation
- Closing Techniques
- New Business Generation
- Price Schedules
- Motivational Techniques
- Territory Expansion
Accomplishments
- Managed the Regional sale award winning sales team at Cannon Ford Nissan.
- Resolved product issue through consumer testing.
Affiliations
- Freemason
Certification
- CSP - Certified Sales Professional
- CPSP - Certified Professional Sales Person
Timeline
Sales Manager
CANNON FORD NISSAN
08.2018 - 06.2023
Sales Manager
Ashley Furniture Homestore
01.2015 - 08.2018
Sales Coordinator
Texas Energy Services
05.2009 - 12.2014
Sales Consultant
Telequest Voice Services
06.2005 - 05.2009
Sales Executive
RGM LITES INC
03.1999 - 06.2005
Tarrant County College District
Bachelor of Science from Psychology
Ashford University
Associate of Applied Science from Behavioral Sciences
Blytheville High School
High School Diploma
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