Kendrick Caldwell
Austin,TX
Summary
I am seeking a position that will allow me to utilize and strengthen my clerical and customer service skills. Authorized to work in the US for any employer
Knowledgeable with hands-on experience in supporting funeral services and assisting families during challenging times. Coordinated logistics and ensured smooth operations of ceremonies, demonstrating compassion and respect. Expertise in maintaining comforting environment and providing exceptional customer service.
Overview
10
10
years of professional experience
Work History
Funeral Attendant/ Crematory Operator
Fuller- Sheffield Funeral Services
- Prepare caskets and deceased for visitation or funeral services such as dressing caskets, adjusting deceased clothing and jewelry, and transporting caskets through hallways. May assist with lifting deceased
- Prepare rooms for a variety of services including but not limited to setting up and cleaning chairs, tables, icons, guest books, flowers, keepsakes, mementos, casket, and urn
- Greet visitors, provide programs, answers questions, and provide funeral services information
- May serve as pallbearer
- May drive families to cemetery site
- Following services, removal, cleaning, and proper storage of company property as well as packaging, loading, or delivery of family mementos, keepsakes, and flowers
Asst-Office Operations Lead
Ascension medical group seton neurology
09.2020 - Current
- Perform a variety of customer service functions.
- Handle customer service inquiries and problems.
- Provide orientation and education for various types of equipment to customers. May also include instructions on patient owned repairs.
- Use systems for tracking, information gathering, or troubleshooting.
- Respond to inquiries and may refer customers to secondary sources.
- Maintain records as appropriate.
- Enhanced team productivity by providing ongoing training and development opportunities.
- Managed and allocated staff and material resources to meet production goals.
Registration Clerk
Seton Medical Center
09.2017 - 01.2020
- Provide clerical services in registering patients and guests in healthcare and or hospitality setting. Greet and admit patients in healthcare facilities. Obtain clinical data from the patients to facilitate treatment to them.
Health Claims Specialist
Veterans United
02.2016 - 09.2018
- Responsible for ensuring that our veterans are provided with the best healthcare available.
- Responsible for gathering and processing information needed to complete insurance claims.
- Required to investigate pending claims and resolve discrepancies.
- Responsible for making outbound calls to patients and healthcare providers.
- Attend training about process and policy as needed.
Customer Service Representative
Logisticare
12.2015 - 12.2016
- Responsible for Data entry of all calls and transactions
- Responsible for efficient and accurate entering of all customer service requests into Logisticare's data management system.
- Responsible for performing all gatekeeping functions related to trip authorization documenting and resolving complaints and issues.
- Required to provide superior customer service to clients.
- Responsible for high call volumes, and multi phone answering.
- Responsible for communicating with dispatch drivers.
Education
High School Diploma -
Del Valle High School
Del Valle, TX05.2015
College - undefined
Commonwealth Institute-Funeral
Skills
- CUSTOMER SERVICE (4 years), DATA ENTRY (1 year), FILING, DISPATCH (1 year), TRAINING (1 year), Medical Billing, Warranty, Medical Terminology, Outlook, Scheduling, Organizational Skills
- Compassionate demeanor
- Emotional support
- Professional appearance
- Funeral planning
- Administrative tasks
- Scheduling arrangements
- Teamwork and collaboration
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Funeral service coordination
Additional Information
- Skills/ Qualifications
- Advanced skills in Microsoft Office: Word, Excel, Power Point, Publisher, and Access. Excelled skills in filing, recording, data entry, and written data processing. Advanced training in customer service, multi- phone transcript, dispatch communications, and specialized database entry. Qualified to operate cash register, printer, 10 key punch, and type 45 WPM.
Timeline
Asst-Office Operations Lead
Ascension medical group seton neurology
09.2020 - Current
Registration Clerk
Seton Medical Center
09.2017 - 01.2020
Health Claims Specialist
Veterans United
02.2016 - 09.2018
Customer Service Representative
Logisticare
12.2015 - 12.2016
Funeral Attendant/ Crematory Operator
Fuller- Sheffield Funeral Services
College - undefined
Commonwealth Institute-Funeral
High School Diploma -
Del Valle High School
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