Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kendrick Carter

Silver Spring,MD

Summary

Operative professional with solid background in customer service and providing safe and comfortable rides to passengers. Solid understanding of city streets and traffic laws. Knowledgeable in bus maintenance and safety protocols to provide safe and timely transportation for passengers.

Overview

23
23
years of professional experience

Work History

Transit Bus Operator

WMATA
01.2015 - Current
  • Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
  • Operated with safety and skill to avoid accidents and delays.
  • Provided passenger assistance, collected fares and offered schedule and route information.
  • Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
  • Enhanced passenger satisfaction by providing timely and efficient transportation services.
  • Fostered a positive work environment by participating in team-building activities, sharing knowledge with colleagues, and maintaining a respectful attitude toward all passengers and coworkers.
  • Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.

Transit Bus Operator

Harris County Metropolitan Transit Authority
12.2014 - 12.2017
  • Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
  • Operated with safety and skill to avoid accidents and delays.
  • Provided passenger assistance, collected fares and offered schedule and route information.
  • Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
  • Fostered a positive work environment by participating in team-building activities, sharing knowledge with colleagues, and maintaining a respectful attitude toward all passengers and coworkers.
  • Enhanced passenger satisfaction by providing timely and efficient transportation services.

Rail Operator

MARTA
12.2000 - 09.2013
  • Mitigated potential conflicts with passengers by employing effective communication and conflict resolution techniques when necessary.
  • Triggered track switches and activated traffic signals by operating controls.
  • Delivered key information to flag personnel to promote safety during construction and compliance to operating rules.
  • Improved rail system efficiency by regularly inspecting and maintaining train equipment.
  • Demonstrated adaptability in responding to changes in scheduling or routing, applying problem-solving skills to find optimal solutions while maintaining service quality.
  • Managed communications flow to employees and customers regarding departures, arrivals, delays and closures.

Education

General Education Diploma -

Georgia Piedmont Technical College
Clarkston, GA
07.1996

Skills

  • Safe Driving
  • Accident reporting
  • Defensive Driving
  • Vehicle Inspection
  • Adaptive Decision Making
  • Traffic laws compliance

Timeline

Transit Bus Operator

WMATA
01.2015 - Current

Transit Bus Operator

Harris County Metropolitan Transit Authority
12.2014 - 12.2017

Rail Operator

MARTA
12.2000 - 09.2013

General Education Diploma -

Georgia Piedmont Technical College

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Kendrick Carter