Kendrick Edwards
Denver,CO
Summary
Dynamic Assistant Manager with a proven track record at Builders FirstSource, excelling in customer service and operations management. Skilled in team leadership and conflict resolution, I enhanced customer satisfaction by promptly addressing complaints and improved inventory accuracy through regular audits, ensuring seamless operations and a positive work environment.
Overview
23
23
years of professional experience
Work History
Assistant Manager
Builders FirstSource/Alpine Lumber Truss
01.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed scheduling and production to meet customer's needs.
- Clearly communicated with customers and staff realistic timeframes to expect material for their projects.
- Managed a fleet of 6 trucks and trailers as well as a team of 6 Class A CDL drivers.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
Assistant Manager
Rocky Mountain Reload
01.2020 - 01.2023
- Work with the UP railroad to handle the off loading of carloads of material.
- Coordinate with our stores to ensure their inventory needs were met.
- Work with external customers and manage external inventories.
- Oversee a staff of forklift operators, truck drivers, and office personnel to ensure daily operations flowed smoothly and goals were met.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Assistant Manager
Alpine Lumber
05.2017 - 01.2020
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Conducted performance evaluations and provided constructive feedback to employees.
Dispatcher
Rocky Mountain Reload
01.2010 - 04.2017
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 5 fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Analyzed customer feedback and provided solutions to improve customer service.
Forklift Operator
Alpine Lumber
08.2006 - 01.2010
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
- Minimized product damage through careful maneuvering and transporting of fragile items.
Sales Associate
Home Depot
05.2002 - 08.2006
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Education
High School Diploma -
George Washington
Denver, COSkills
- Customer service
- Time management
- Customer relations
- Team motivation
- Staff supervision
- Task delegation
- Staff management
- Conflict resolution
- Operations management
- Recruiting and interviewing
- Team leadership
- Decision-making
Timeline
Assistant Manager
Builders FirstSource/Alpine Lumber Truss
01.2023 - Current
Assistant Manager
Rocky Mountain Reload
01.2020 - 01.2023
Assistant Manager
Alpine Lumber
05.2017 - 01.2020
Dispatcher
Rocky Mountain Reload
01.2010 - 04.2017
Forklift Operator
Alpine Lumber
08.2006 - 01.2010
Sales Associate
Home Depot
05.2002 - 08.2006
High School Diploma -
George Washington