Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kendrick Eldredge

Baldwinsville,NY

Summary

Dynamic professional with a clean driving record and extensive customer service experience. Proven ability to manage time effectively while ensuring timely deliveries and maintaining vehicle integrity. Skilled in navigational systems and fostering strong client relationships, leading to increased customer satisfaction and repeat business.

Overview

16
16
years of professional experience

Work History

Driver/Stocker

NAPA Auto Parts - Genuine Parts
02.2017 - Current
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.

Tire Sales Associate

Dunn Tire
09.2015 - 08.2016
  • Built relationships with customers to encourage repeat business.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Solved customer challenges by offering relevant products and services.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.

Warehouse Picker

Rite Aid
06.2014 - 02.2015
  • Used scanners to quickly locate and track items in warehouse.
  • Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
  • Improved order accuracy by diligently picking products according to pick lists and packing slips.
  • Operated pallet jacks to safely transport goods from warehouse to shipping area.
  • Picked and packed order items.

Service Writer

Driver's Village Inc
06.2013 - 06.2014
  • Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
  • Improved customer satisfaction by providing timely and accurate service estimates.
  • Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.
  • Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.

Assistant Manager

Sears Automotive Center
07.2012 - 06.2013
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience..
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Senior Customer Sales Advisor

Sears Automotive Center
02.2009 - 07.2012
  • Developed strong relationships with clients, leading to increased repeat business and referrals.
  • Enhanced sales performance through building rapport with customers, identifying needs, and presenting suitable product options.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Education

Bachelor of Arts - History

North Adams State College (Now: MCLA
North Adams, MA

Skills

  • Time management
  • Valid Driver's license
  • Customer service
  • Clean driving record
  • Vehicle inspection
  • Navigational systems and GPS

Timeline

Driver/Stocker

NAPA Auto Parts - Genuine Parts
02.2017 - Current

Tire Sales Associate

Dunn Tire
09.2015 - 08.2016

Warehouse Picker

Rite Aid
06.2014 - 02.2015

Service Writer

Driver's Village Inc
06.2013 - 06.2014

Assistant Manager

Sears Automotive Center
07.2012 - 06.2013

Senior Customer Sales Advisor

Sears Automotive Center
02.2009 - 07.2012

Bachelor of Arts - History

North Adams State College (Now: MCLA

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