Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kendrick Frazier

Hyattsville,MD

Summary

Proficient with Office 2013, 2016, and Office365 applications MS Word, MS Excel, MS PowerPoint, and Outlook mail client. Proficient with Adobe Professional and Reader for creating PDF's, scanning documents, and digitally signing documents. Proficient with Google Drive applications, Google Sheets, Google Docs, and Google Slides. Strong leadership, customer service, organizational, interpersonal, verbal, and written communication skills. Works well with others; can easily adapt to any work environment; multitask with ease; and interact courteously and professionally with the public.

Overview

10
10
years of professional experience

Work History

DOT Courier

Federal Express
11.2023 - Current
  • Enhanced delivery efficiency by optimizing routes and utilizing advanced GPS navigation systems.
  • Achieved timely deliveries by closely adhering to established schedules and adjusting as necessary to account for traffic or weather disruptions.
  • Maintained accurate records of pick-ups and deliveries, ensuring proper documentation and adherence to DOT regulations.
  • Safeguarded sensitive materials during transport by implementing strict security protocols and monitoring measures.

Sales Service Representative

CINTAS, Professional Uniform And Facility Services
09.2022 - 11.2023
  • Increased sales revenue by effectively managing customer relationships and addressing their needs.
  • Enhanced client retention by providing exceptional customer service and promptly resolving issues.
  • Achieved sales targets consistently by applying effective sales strategies and techniques.
  • Collaborated with the sales team to develop and implement successful marketing campaigns for product promotion.

Delivery Driver

Fresh Direct LLC
01.2021 - 08.2022
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.

Server

B Burger DC
12.2017 - 03.2020
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Server

The Daily Grill
02.2014 - 12.2017
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Education

B.A. degree in Business Marketing and Administration -

Bowie State University, School of Business
Bowie, MD
05.2016

Diploma in General Studies -

Reservoir High School
Fulton, MD
06.2012

Skills

  • Package handling
  • Delivery Scheduling
  • Signature Verification
  • Deadline Management
  • Maryland State Drivers Licence

References

References available upon request

Timeline

DOT Courier

Federal Express
11.2023 - Current

Sales Service Representative

CINTAS, Professional Uniform And Facility Services
09.2022 - 11.2023

Delivery Driver

Fresh Direct LLC
01.2021 - 08.2022

Server

B Burger DC
12.2017 - 03.2020

Server

The Daily Grill
02.2014 - 12.2017

B.A. degree in Business Marketing and Administration -

Bowie State University, School of Business

Diploma in General Studies -

Reservoir High School

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