Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Kendrick Gandy

Houston,TX

Summary

I am a 24-year-old professional eager to embark on a long-term career in customer service. I thrive on learning new things and embrace challenges without limitations, making me a quick learner and adaptable team member. With a strong foundation in communication and empathy, I excel in providing exceptional service and resolving customer issues effectively.


Currently pursuing an Associate's degree in Cyber Security, with plans to further my education with a Bachelor's degree in Software Engineering, I have a growing interest in technology and computers. My passion for tech drives me to continuously expand my knowledge and skills, positioning me as a valuable asset in any customer service role.


I am committed to leveraging my technical background and customer service experience to contribute to a dynamic and forward-thinking company. My goal is to build a fulfilling and sustainable career while making a positive impact on customers and the organization.

Overview

7
7
years of professional experience

Work History

Merchandise Associate

Shifrsmart
10.2023 - Current

As a merchandiser, I stock shelves and organize products in stores, making sure everything is visually appealing and easy for customers to find. My role includes maintaining inventory levels, setting up displays, and following store layout plans. I monitor product performance, rotate stock to prevent spoilage, and work with store management to implement promotional strategies. My attention to detail, strong organizational skills, and ability to work independently help ensure that the store runs smoothly and products are always well-presented.

Machine Operator/Inspector/Customer Service Representative

Flexible metal
10.2022 - 07.2023
  • Inspect parts for proper dimensions and visual defects as well as assist in identifying the cause of errors and other defects
  • Collaborated with cross-functional teams to address and resolve quality issues, implementing corrective and preventive actions to enhance production processes and minimize defects
  • As a quality inspector in customer service, I call customers to ensure their products arrive efficiently and without any damages or issues. My role focuses on confirming satisfaction and addressing any concerns promptly to maintain high-quality standards.

Remodel / merchandiser

Acosta
02.2022 - 09.2022
  • Inspect parts for proper dimensions and visual defects as well as assist in identifying the cause of errors and other defects
  • Observe continuous operation of machines to ensure products meet quality specifications and detect jams or malfunctions
  • Conducted thorough inspections of raw materials, components, and finished products using calibrated measuring instruments to ensure compliance with quality standards
  • Collaborated with cross-functional teams to address and resolve quality issues, implementing corrective and preventive actions to enhance production processes and minimize defects
  • Developed and implemented quality control procedures and standard operating protocols to streamline inspection processes and improve overall product quality
  • Prepared detailed inspection reports, documenting non-conformities and recommending appropriate corrective measures to ensure compliance with customer specifications and industry regulations.

Picking/Packer

Addeco
07.2021 - 07.2022
  • Efficiently picked and packed orders daily, ensuring accurate item selection and appropriate packaging for safe delivery
  • Collaborated with team members to meet daily production targets, consistently exceeding expectations by 20% through efficient picking and packing techniques
  • Conducted regular quality checks on products prior to packing, identifying and resolving any issues to maintain high standards of customer satisfaction
  • Implemented an organized inventory management system, resulting in a 30% reduction in picking errors and improving overall efficiency in the picking and packing process.

Picking/Packer

Gap warehouse
08.2020 - 06.2021
  • Efficiently picked and packed orders daily, ensuring accurate item selection and appropriate packaging for safe delivery
  • Collaborated with team members to meet daily production targets, consistently exceeding expectations by 20% through efficient picking and packing techniques
  • Conducted regular quality checks on products prior to packing, identifying and resolving any issues to maintain high standards of customer satisfaction
  • Implemented an organized inventory management system, resulting in a 30% reduction in picking errors and improving overall efficiency in the picking and packing process.

Foot Service Worker

St Mary’s
09.2017 - 05.2021


- Delivered food trays to patients in their rooms, ensuring timely and accurate service.

- Verified patient information by confirming their name and date of birth before delivering meals.

- Checked for allergies and dietary restrictions to ensure safe and appropriate meal options for each patient.

- Engaged with patients to confirm their meal orders, ensuring accuracy and addressing any additional needs or requests.

- Provided empathetic and patient communication to interact effectively with a diverse range of patients.

- Developed strong communication skills and demonstrated the ability to manage patient interactions with care and sensitivity.

- Built rapport with patients to enhance their overall experience and satisfaction with food services.

Education

Associate of Science - Cyber Security

Delta

Skills



  • Effective verbal and written communication
  • Active listening
  • Ability to identify and resolve issues efficiently
  • Conflict resolution
  • Empathy
  • Understanding and addressing customer needs
  • Patience and emotional intelligence

Additional Information

  • CERTIFICATES , CDL A

Timeline

Merchandise Associate

Shifrsmart
10.2023 - Current

Machine Operator/Inspector/Customer Service Representative

Flexible metal
10.2022 - 07.2023

Remodel / merchandiser

Acosta
02.2022 - 09.2022

Picking/Packer

Addeco
07.2021 - 07.2022

Picking/Packer

Gap warehouse
08.2020 - 06.2021

Foot Service Worker

St Mary’s
09.2017 - 05.2021

Associate of Science - Cyber Security

Delta
Kendrick Gandy