Kendrick Hayes
South Glens Falls,NY
Summary
Thorough Examiner with 10 years of experience in the examiner and support collection field. Strong knowledge of resolution procedures and benefit processes. Experienced handling irate and problematic customers. Organized and professional in stressful situations. Knowledgeable in community services programs. Detailed and focused with proven interviewing and analysis skills.
Overview
14
14
years of professional experience
Work History
Social Services Examiner
Washington County Department Of Social Services
03.2013 - Current
2022-Present: Department of Social Services Examiner for the Supplemental Nutrition Assistance Program
- Determine eligibility for the public and provide assistance with accessing food programs.
- Review documentation submitted by the public to establish any changes.
- Follow guidelines set by the state and the local district to establish proper caseload management.
2018-2022: Department of Social Services Investigation Unit
- Investigated claims of welfare fraud.
- Filed fraud cases with the attorney, was present at court hearings to testify when needed.
2013-2018 Department of Social Services Child Support Unit
- Reviewed court orders and established Child support orders.
- Opened Child Support for parents in need.
- Helped the public with filing court petitions to both establish and enforce court orders.
Program Coordinator
Washington County Alternative Sentencing
09.2009 - 11.2012
2011-2013: Program Coordinator for the Junior community restoration program (JCR)
- The day to day operation and coordination of the JCR program
- Mentored minors enrolled in the JCR program
2009-2011: Program Assistant
- Supervised Community Service crews.
- Completed eligibility interviews with clients for Alternative sentencing programs.
Education
Bachelor of Arts - Human Development
SUNY At Binghamton
Binghamton, NY04.2010
Associate of Arts - General
SUNY Adirondack
Queensbury, NY12.2006
High School Diploma -
Argyle Central School
Argyle NY05.2004
Skills
- Group Facilitation
- Regulations Knowledge
- Problem Solving
- Professionalism
- Building Client/Public Relationships
- Data Analysis
- Attention to Detail
- Effective Communication
- Analytical Skills
- Empathy and Sensitivity
- Customer Service
- Critical Thinking
Timeline
Social Services Examiner
Washington County Department Of Social Services
03.2013 - Current
Program Coordinator
Washington County Alternative Sentencing
09.2009 - 11.2012
Bachelor of Arts - Human Development
SUNY At Binghamton
Associate of Arts - General
SUNY Adirondack
High School Diploma -
Argyle Central School
Similar Profiles
Emily SmithEmily Smith
Benefit Program Specialist II at Washington County Department of Social ServicesBenefit Program Specialist II at Washington County Department of Social Services
Melonie NixonMelonie Nixon
Income Maintenance Caseworker III at Pitt County Department of Social ServicesIncome Maintenance Caseworker III at Pitt County Department of Social Services
Bonnie DuvalBonnie Duval
Employment Support Professional at AIM Services IncEmployment Support Professional at AIM Services Inc