Kendrick Malveaux
Lafayette,Louisiana
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Background includes inventory management, sales leadership and recordkeeping. Organized and forward-thinking food service professional with a flexible and motivational management style. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager
Chipotle Mexican Grill
02.2016 - 01.2024
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Lead Dock Worker
Macy's
09.2015 - 09.2016
- Improved workflow efficiency by delegating tasks and setting priorities for dock workers.
- Enhanced loading and unloading times by implementing strategic scheduling and resource allocation.
- Reduced accidents on the dock by enforcing safety protocols and providing regular safety training for team members.
- Coordinated with warehouse staff to ensure timely receiving, storage, and shipping of products.
Customer Service Manager
Walmart
02.2011 - 07.2015
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
Education
No Degree - General Education
South Louisiana Community College
Lafayette, LAHigh School Diploma -
Carencro High School
Lafayette, LA05.2011
Skills
- Supply Chain Management
- Loss Prevention
- Staff Supervision
- P&L Management
- Business Administration
- Financial Administration
- Workflow Planning
- Schedule Management
- Customer Retention
- Account Management
- Quality Management
- Operations Oversight
- Budget Analysis
- Administrative Skills
- Performance Improvement
- Staff Training
- Team Player
- Staff Training/Development
- Leadership and Team Building
- Inventory Control
- Labor Cost Controls
- Employee Development
- Staffing
- Employee Scheduling
- Training and Coaching
- Performance Evaluations
- Consistently Meet Goals
- Time Management
- Effective Leader
- Staff Motivation
- Problem Resolution
- Exceptional Interpersonal Communication
- Recruitment
Certification
Serv Safe Certified
Timeline
General Manager
Chipotle Mexican Grill
02.2016 - 01.2024
Lead Dock Worker
Macy's
09.2015 - 09.2016
Customer Service Manager
Walmart
02.2011 - 07.2015
No Degree - General Education
South Louisiana Community College
High School Diploma -
Carencro High School