Kendrick Mather
Magnolia,Kentucky
Summary
Dependable professional with several years of Tier 1 technical support experience. Successfully assists end-users with technical issues. Communicates complicated concepts clearly and professionally, providing excellent customer service in both verbal and written form. Ability to type 90 WPM consistently and accurately.
Overview
18
18
years of professional experience
Work History
Tier 1 Technical Support Representative
BlackBeltHelp
Somerset, Kentucky
09.2021 - Current
- Coordinated with other departments to resolve complex customer issues.
- Updated existing customer accounts with new information as required.
- Assisted with troubleshooting computer hardware, software and network related issues.
- Provided technical support to customers over the phone and through email.
- Resolved customer inquiries in a timely manner.
- Developed technical knowledge base articles for internal use.
- Provided training and guidance to new team members as needed.
- Monitored and responded to support tickets in a timely manner, prioritizing based on urgency and impact.
- Guided customers through step-by-step solutions in a clear and concise manner.
- Provided technical support and troubleshooting services to end-users experiencing hardware and software issues.
Patient Care Technician
Taylor Regional Hospital
Campbellsville, KY
04.2015 - 09.2021
- Responded quickly in emergency situations by providing appropriate first aid measures.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Assisted with patient transfers from bed to wheelchair or stretcher as needed.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Provided emotional support to patients and their families during difficult times.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
- Helped create a safe environment by following infection control policies.
- Ensured that all medical equipment was properly maintained and sterilized.
- Explained treatment procedures to patients and their families.
- Provided direct patient care and assistance to healthcare team members.
- Instructed new employees on proper techniques of performing daily tasks.
Emergency Department Technician
Jane Todd Crawford Hospital
Greensburg, KY
01.2014 - 04.2015
- Transported critically ill patients from the ER to Intensive Care Units or operating rooms for further treatment.
- Conducted triage assessments on incoming patients to determine priority of care based on severity of condition.
- Assisted nurses and doctors with patient care by taking vital signs, administering medications, providing wound care, and collecting specimens.
- Participated in quality improvement initiatives aimed at improving safety standards within the Emergency Department setting.
- Monitored all supplies within the department to ensure that they are adequately stocked and available when needed.
- Displayed excellent customer service skills while interacting with patients and family members in a compassionate manner.
- Operated medical equipment such as ventilators, defibrillators, monitors, IV pumps, oxygen tanks, suction machines, and other emergency devices.
- Responded quickly in emergency situations by initiating life-saving procedures such as CPR according to policy guidelines.
- Provided emotional support to patients and families during times of distress in the Emergency Department.
Patient Care Assistant
Hardin Memorial Health
Elizabethtown, KY
03.2010 - 01.2014
- Provided assistance to nurses and other healthcare professionals in the delivery of patient care.
- Assisted physicians with examinations and procedures as needed.
- Prepared rooms for incoming patients by stocking supplies and ensuring equipment is functioning properly.
- Maintained accurate records of patient care services provided.
- Answered call lights promptly to ensure timely response to patient needs.
- Monitored vital signs including pulse rate, temperature, respiration rate, and blood pressure.
- Helped maintain a clean environment in all areas assigned.
- Complemented nursing interventions by providing comfort measures such as back rubs or blankets.
- Collected specimens for laboratory tests upon request of medical staff.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Promoted patient comfort by quickly responding to calls and handling diverse needs.
Certified Nursing Assistant
Sunrise Manor Nursing Home
Hodgenville, Kentucky
06.2008 - 03.2010
- Provided emotional support to patients and families during difficult times.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Supported non-ambulatory residents in range of motion exercises.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Distributed drinking water and nourishment to residents.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Planned and served meals and snacks to patients according to prescribed diets.
Kitchen Cook
Lee's Famous Recipe Chicken
Hodgenville, Kentucky
06.2006 - 06.2008
- Provided guidance on how best to cook certain types of meat or seafood items.
- Assisted in training new cooks on proper methods of preparing meals.
- Stocked kitchen with supplies such as food ingredients and cooking utensils.
- Ensured that all dishes were prepared quickly while still maintaining high quality standards.
- Cooked meats, fish, vegetables and other foods according to recipes or customer's orders.
- Maintained records of the quantity of food used daily for inventory purposes.
- Checked temperatures of ovens, grills, fryers and other cooking equipment.
- Organized kitchen storage areas to maintain cleanliness and orderliness.
- Monitored quality of ingredients used in the preparation of food items.
- Monitored food quality and presentation before serving to ensure customer satisfaction.
- Trained new kitchen staff on cooking techniques and kitchen protocols.
- Implemented food safety and handling procedures to comply with health and safety standards.
Education
High School Diploma -
LaRue County High School
Hodgenville, KY05-2006
Some College (No Degree) - Nursing
Elizabethtown Community And Technical College
Elizabethtown, KYSkills
- Software Installation
- Remote Support
- Customer Service
- Account updating
- Technical Support
- Product Troubleshooting
- Call Center Operations
- Training abilities
Affiliations
- I am 36 years old, I have been married to the love of my life for 6 years, and we have an ever-growing son!
- I enjoy computers and technology, and will often be seen with my face in some type of screen, even in my leisure time.
References
References available upon request.
Timeline
Tier 1 Technical Support Representative
BlackBeltHelp
09.2021 - Current
Patient Care Technician
Taylor Regional Hospital
04.2015 - 09.2021
Emergency Department Technician
Jane Todd Crawford Hospital
01.2014 - 04.2015
Patient Care Assistant
Hardin Memorial Health
03.2010 - 01.2014
Certified Nursing Assistant
Sunrise Manor Nursing Home
06.2008 - 03.2010
Kitchen Cook
Lee's Famous Recipe Chicken
06.2006 - 06.2008
High School Diploma -
LaRue County High School
Some College (No Degree) - Nursing
Elizabethtown Community And Technical College
Similar Profiles
Lisa SmithLisa Smith
Production Operator at INFACProduction Operator at INFAC
Marcelite DuralMarcelite Dural
Customer Service Advocate- 4 Years at Home Depot Flatbed Distrubution CenterCustomer Service Advocate- 4 Years at Home Depot Flatbed Distrubution Center
Eric KiechleEric Kiechle
Medical Intern at Universidad IberoamericanaMedical Intern at Universidad Iberoamericana