Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kendrick Morris

Retail Manager
Houston,TX

Summary

Competitive Sales Supervisor with experience overseeing sales teams to meet sales plans. Proficient in handling customers' complaints, inquiries and addressing concerns. Consistently completes sales orders accurately to exceed customer expectations. Outstanding leadership, organizational and communication skills. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

4
4
years of professional experience
3
3
years of post-secondary education

Work History

Sales Supervisor

COS Stores
Houston, TX
07.2021 - Current
  • Active communication between staff and upper management about daily task and expectations
  • Building and fostering relationships for repeat visits that suited the need of the customers
  • Meeting Weekly KPI’s and monitoring products needed for best customer experience
  • Daily product audits and inventory control
  • Coaching and onboarding new staff members
  • Promoting and driving sales as they pertain to, or are driven by, position and acting as the Manager on Duty
  • Communicating new store initiatives to team members
  • Extensive product knowledge of various fabrics and fits of garments carried in store
  • Time management for customer engagement to ensure all clients were attended to in one day
  • Knowledge of Men’s and Women’s fashions along with staying up to date on trends
  • Morning meetings and chat-ins to discuss best strategies for meeting and exceeding metrics
  • Creating strategies to increase foot traffic and build repeat business
  • Active communication between area team to ensure product best suits our active market
  • Partnering with visuals to create store trends and creating a clear vision for product stories.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.

Enjoy Technology
07.2020 - 07.2021
  • Running a mobile store and providing in home customer experiences
  • Building and fostering relationships for repeat visits tat suited the need of the customers
  • Meeting Weekly KPI’s and monitoring products needed for best customer experience
  • Daily product audits and inventory control
  • Extensive product knowledge of various pieces of technology and accessories along with weekly updates
  • Time management for customer engagement to ensure all clients were attended to in one day
  • Practicing situational awareness while operating a mobile store
  • Morning meetings and chat-ins to discuss best strategies for meeting and exceeding metrics
  • Cultivating and creating new strategies to overcome obstacles presented in the market

Assistant Manager

Sam Edelman
07.2019 - 08.2020
  • Building customer relationships and cultivating customer loyalty
  • Foster a positive internal and external experience increasing customer relationships
  • Creating customer profiles with sizing, fit, and colors they are looking for to make the shopping experience easier
  • Creating customer profiles with sizing, fit, and colors they are looking for to make the shopping experience easier
  • Growing a client base through product knowledge and trend guides
  • Focused selling based on special event, and keeping up to date on local events in the city
  • Create and implement marketing tactics for store events and sales
  • Create and implement marketing tactics for store events and sales
  • Develop and find alternative solutions to help associate to learn new product
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
  • Resolve customer complaints regarding sales and services
  • Finding alternative solutions for customer request to ensure and guarantee satisfaction.

Key Holder

Maje
11.2018 - 07.2019
  • Foster a positive internal and external experience increasing customer relationships
  • Implement associate review plan based on performance; connecting KPI’s back to behaviors in order to drive sales
  • Compute sales prices and payment process
  • Answer questions regarding the store and its merchandise
  • Recommend, select and help locate or obtain merchandise based on customer needs and desires
  • Ticket, Arrange, and display merchandise to promote sales
  • Recognized potential security risks and thefts to prevent loss of merchandise
  • Account business reports to develop an action plan based on customer feedback
  • Account business reports to develop an action plan based on customer feedback.

Sales Support

David Yurman
07.2018 - 11.2018
  • Lead new company initiatives and execute operational activities efficiently
  • Built experiences to increase customer relationships and decrease internal turnover
  • Answered questions regarding the store and its merchandise
  • Analyzed business reports to develop action plans based on customer feedback
  • Restocked and organized merchandise
  • Attended weekly operation calls.

Education

Associate of Applied Science -

Houston Community College
Houston, TX
08.2021 - Current

No Degree - Psychology

Rockford University
Rockford, IL
08.2012 - 12.2014

Skills

Strong work ethicundefined

Timeline

Associate of Applied Science -

Houston Community College
08.2021 - Current

Sales Supervisor

COS Stores
07.2021 - Current

Enjoy Technology
07.2020 - 07.2021

Assistant Manager

Sam Edelman
07.2019 - 08.2020

Key Holder

Maje
11.2018 - 07.2019

Sales Support

David Yurman
07.2018 - 11.2018

No Degree - Psychology

Rockford University
08.2012 - 12.2014

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Kendrick MorrisRetail Manager